Dr Saira Zaman, Wigan: patient reviews and CQC rating
Dr Saira Zaman is a GP practice in Wigan with 4,355 registered patients (September 2026). In the 2026 GP Patient Survey, 99% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in December 2019. It has 2.3 full-time-equivalent qualified GPs, or 1,899 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Saira Zaman
Its best result against England is the share who found it easy to get through to the practice by phone: 99%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 30 practices in Wigan with 50 or more responses. 99% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (98%). 84 patients answered the survey (response rate 24%).
| Survey question | Dr Saira Zaman | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 99% | 79% | 77% |
| Easy to contact by phone | 99% | 63% | 57% |
| Easy to contact via the website | 78% | 61% | 58% |
| Easy to contact via the NHS App | 83% | 58% | 54% |
| Reception team helpful | 100% | 86% | 85% |
| Last contact good | 98% | 76% | 73% |
| Wait for appointment about right | 97% | 71% | 69% |
| Listened to well | 99% | 88% | 87% |
| Treated with care and concern | 98% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Saira Zaman is Outstanding, published in December 2019. 3 key questions are rated differently: Safe Good, Responsive Good and Effective Good. Its previous overall rating was Good (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
4,355 patients were registered at Dr Saira Zaman in September 2026, up 1.5% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,899 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 2.6 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 5.0 |
| August 2024 | 2.3 | 5.3 |
| August 2025 | 2.3 | 6.3 |
| August 2026 | 2.3 | 6.6 |
From June 2026 to August 2026 the practice recorded 2,104 appointments a month, or 483 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 27% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Saira Zaman | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 483 | 445 | 510 |
| Face to face | 78% | 66% | 63% |
| Same day as booked | 27% | 44% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), peripheral arterial disease (1.0% against 0.6%) and coronary heart disease (5.1% against 3.0%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 21.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.5% | 15.2% |
| Depression | 18+ yrs | 20.6% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Coronary heart disease | All ages | 5.1% | 3.0% |
| Cancer | All ages | 4.8% | 3.8% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.9% | 74.9% |
Dr Saira Zaman, Chandler House, Worsley Mesnes Health Centre, Poolstock Lane, Wigan, WN3 5HL. Phone: 01942 365300. Website: www.wigangrangepractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kumar Family Practice | 0.0 km | 88% |
| Marus Bridge Practice | 0.0 km | 91% |
| South Wigan Medical Practice | 0.0 km | 96% |
| Wigan Borough Specialist Services | 1.0 km | -9700% |
| Winstanley Medical Centre | 1.9 km | 89% |
- Bryn Cross Surgery (95% overall experience good)
- Dr Shobha Vallabhaneni & Partners - Medicentre (80% overall experience good)
- Kumar Family Practice (88% overall experience good)
- Marus Bridge Practice (91% overall experience good)
- South Wigan Medical Practice (96% overall experience good)
- Winstanley Medical Centre (89% overall experience good)
How do patients rate Dr Saira Zaman?
In the 2026 GP Patient Survey, 99% of patients described their overall experience of Dr Saira Zaman as good, above the England figure of 77%. 99% found it easy to get through by phone.
How many patients are registered at Dr Saira Zaman?
4,355 patients were registered in September 2026, up 1.5% on a year earlier.
What is Dr Saira Zaman's CQC rating?
Outstanding overall, published in December 2019.
How many GPs does Dr Saira Zaman have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,899 patients per GP against 2,171 across England.
Are appointments at Dr Saira Zaman face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Saira Zaman's phone number?
01942 365300.