Sullivan Way Surgery, Wigan: patient reviews and CQC rating
Sullivan Way Surgery is a GP practice in Wigan with 7,857 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 5.0 full-time-equivalent qualified GPs, or 1,569 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sullivan Way Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 79%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 64%, against 69% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 18th of the 30 practices in Wigan with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (82%). 90 patients answered the survey (response rate 23%).
| Survey question | Sullivan Way Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 84% | 79% | 77% |
| Easy to contact by phone | 65% | 63% | 57% |
| Easy to contact via the website | 77% | 61% | 58% |
| Easy to contact via the NHS App | 79% | 58% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 64% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sullivan Way Surgery is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (February 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,857 patients were registered at Sullivan Way Surgery in September 2026, down 2.3% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,569 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 2.2 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 7.4 |
| August 2024 | 5.0 | 6.9 |
| August 2025 | 5.0 | 6.7 |
| August 2026 | 5.0 | 9.3 |
From June 2026 to August 2026 the practice recorded 4,035 appointments a month, or 514 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 32% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Sullivan Way Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 514 | 445 | 510 |
| Face to face | 54% | 66% | 63% |
| Same day as booked | 32% | 44% | 45% |
| More than 28 days after booking | 15% | 5% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.7% against 1.9%), peripheral arterial disease (1.0% against 0.6%) and heart failure (1.9% against 1.1%). The practice's patients live in areas with an average deprivation score of 33.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.7 years for women and 74.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.9% | 15.2% |
| Depression | 18+ yrs | 20.3% | 14.3% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| COPD | All ages | 3.7% | 1.9% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
Sullivan Way Surgery, Sullivan Way, Scholes, Wigan, WN1 3TB. Phone: 01942 243649. Website: www.sullivanwaysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr M K Patel & Partners | 0.2 km | 79% |
| Dr JD Seabrook and Dr H L Chambers | 0.7 km | 95% |
| Mesnes View Surgery | 0.7 km | 96% |
| The Dicconson Group Practice | 1.5 km | 90% |
| Beech Hill Medical Practice | 1.6 km | 80% |
- Bradshaw Medical Partnership (76% overall experience good)
- Dr JD Seabrook and Dr H L Chambers (95% overall experience good)
- Dr M K Patel & Partners (79% overall experience good)
- Marsh Green Medical Practice (84% overall experience good)
- Mesnes View Surgery (96% overall experience good)
- Newtown Medical Practice (93% overall experience good)
- Pemberton Surgery (97% overall experience good)
- The Dicconson Group Practice (90% overall experience good)
How do patients rate Sullivan Way Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Sullivan Way Surgery as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Sullivan Way Surgery?
7,857 patients were registered in September 2026, down 2.3% on a year earlier.
What is Sullivan Way Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does Sullivan Way Surgery have?
5.0 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,569 patients per GP against 2,171 across England.
Are appointments at Sullivan Way Surgery face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sullivan Way Surgery's phone number?
01942 243649.