Newtown Medical Practice, Wigan: patient reviews and CQC rating
Newtown Medical Practice is a GP practice in Wigan with 6,049 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Requires Improvement overall, in a report published in November 2022. It has 3.0 full-time-equivalent qualified GPs, or 2,007 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newtown Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 82%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 9th of the 30 practices in Wigan with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (88%). 104 patients answered the survey (response rate 27%).
| Survey question | Newtown Medical Practice | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 93% | 79% | 77% |
| Easy to contact by phone | 84% | 63% | 57% |
| Easy to contact via the website | 75% | 61% | 58% |
| Easy to contact via the NHS App | 82% | 58% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 85% | 71% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 100% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 123 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Newtown Medical Practice is Requires Improvement, published in November 2022. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (February 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
6,049 patients were registered at Newtown Medical Practice in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 2,007 patients per GP, close to the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.8 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 2,593 appointments a month, or 429 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 26% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Newtown Medical Practice | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 429 | 445 | 510 |
| Face to face | 77% | 66% | 63% |
| Same day as booked | 26% | 44% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.5% against 7.9%), chronic kidney disease (7.2% against 4.6%) and coronary heart disease (4.3% against 3.0%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 34.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.8 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.4% | 15.2% |
| Depression | 18+ yrs | 19.4% | 14.3% |
| Diabetes | 17+ yrs | 12.5% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.0% | 74.9% |
Newtown Medical Practice, Pemberton Primary Care Resource Centre, Sherwood Drive, Wigan, WN5 9QX. Phone: 01942 481900. Website: www.newtownmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pemberton Surgery | 0.0 km | 97% |
| Marsh Green Medical Practice | 1.2 km | 84% |
| Bradshaw Medical Partnership | 1.3 km | 76% |
| Wigan Borough Specialist Services | 1.3 km | -9700% |
| Winstanley Medical Centre | 1.9 km | 89% |
- Bradshaw Medical Partnership (76% overall experience good)
- Dr JD Seabrook and Dr H L Chambers (95% overall experience good)
- Dr M K Patel & Partners (79% overall experience good)
- Marsh Green Medical Practice (84% overall experience good)
- Mesnes View Surgery (96% overall experience good)
- Pemberton Surgery (97% overall experience good)
- Sullivan Way Surgery (84% overall experience good)
- The Dicconson Group Practice (90% overall experience good)
How do patients rate Newtown Medical Practice?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Newtown Medical Practice as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Newtown Medical Practice?
6,049 patients were registered in September 2026, down 0.3% on a year earlier.
What is Newtown Medical Practice's CQC rating?
Requires Improvement overall, published in November 2022.
How many GPs does Newtown Medical Practice have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,007 patients per GP against 2,171 across England.
Are appointments at Newtown Medical Practice face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newtown Medical Practice's phone number?
01942 481900.