Wigan Borough Specialist Services, Wigan: patient reviews and CQC rating
Wigan Borough Specialist Services is a GP practice in Wigan with 146 registered patients (September 2026). In the 2026 GP Patient Survey, -9700% of its patients described their overall experience as good, below the England figure of 77% (Greater Manchester: 79%).
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wigan Borough Specialist Services
Its result closest to England is the share who found it easy to contact the practice using the NHS App: -9700%, below the England figure of 54%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: -9700%, below the England figure of 93%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
-9700% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (-9700%). 8 patients answered the survey (response rate 13%).
| Survey question | Wigan Borough Specialist Services | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | -9700% | 79% | 77% |
| Easy to contact by phone | -9700% | 63% | 57% |
| Easy to contact via the website | -9700% | 61% | 58% |
| Easy to contact via the NHS App | -9700% | 58% | 54% |
| Reception team helpful | -9700% | 86% | 85% |
| Last contact good | -9700% | 76% | 73% |
| Wait for appointment about right | -9700% | 71% | 69% |
| Listened to well | -9700% | 88% | 87% |
| Treated with care and concern | -9700% | 87% | 86% |
| Confidence and trust in the clinician | -9700% | 93% | 93% |
| Needs met | -9700% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 10 responses rated the practice good or very good (England: 92%).
146 patients were registered at Wigan Borough Specialist Services in September 2026, up 117.9% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 399 appointments a month, or 2,735 per 1,000 registered patients (England: 510). 100% were face to face (England: 63%). 36% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
97% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Wigan Borough Specialist Services | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 2,735 | 445 | 510 |
| Face to face | 100% | 66% | 63% |
| Same day as booked | 36% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 6% | 6% | 4% |
Wigan Borough Specialist Services, Wigan GP Alliance LLP, Bevan House, 17 Beecham Court, Wigan, WN3 6PR. Phone: 01942 482848.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Saira Zaman | 1.0 km | 99% |
| Kumar Family Practice | 1.0 km | 88% |
| Marus Bridge Practice | 1.0 km | 91% |
| South Wigan Medical Practice | 1.0 km | 96% |
| Winstanley Medical Centre | 1.1 km | 89% |
How do patients rate Wigan Borough Specialist Services?
In the 2026 GP Patient Survey, -9700% of patients described their overall experience of Wigan Borough Specialist Services as good, below the England figure of 77%. -9700% found it easy to get through by phone.
How many patients are registered at Wigan Borough Specialist Services?
146 patients were registered in September 2026, up 117.9% on a year earlier.
Are appointments at Wigan Borough Specialist Services face to face?
100% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wigan Borough Specialist Services's phone number?
01942 482848.