Winstanley Medical Centre, Wigan: patient reviews and CQC rating
Winstanley Medical Centre is a GP practice in Wigan with 3,233 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 0.8 full-time-equivalent qualified GPs, or 4,041 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Winstanley Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 43%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 15th of the 30 practices in Wigan with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (88%). 112 patients answered the survey (response rate 26%).
| Survey question | Winstanley Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 89% | 79% | 77% |
| Easy to contact by phone | 89% | 63% | 57% |
| Easy to contact via the website | 43% | 61% | 58% |
| Easy to contact via the NHS App | 64% | 58% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 89% | 76% | 73% |
| Wait for appointment about right | 92% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 151 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Winstanley Medical Centre is Good, published in August 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,233 patients were registered at Winstanley Medical Centre in September 2026, up 1.3% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 4,041 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.6 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.8 | 0.8 |
| August 2024 | 0.8 | 0.8 |
| August 2025 | 0.8 | 0.8 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 1,164 appointments a month, or 360 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 44% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Winstanley Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 360 | 445 | 510 |
| Face to face | 81% | 66% | 63% |
| Same day as booked | 44% | 44% | 45% |
| More than 28 days after booking | 0% | 5% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.7% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%), serious mental illness (0.4% against 1.0%) and depression (11.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 10.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Cancer | All ages | 2.8% | 3.8% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 2.1% | 0.8% |
| COPD | All ages | 1.8% | 1.9% |
| Palliative care | All ages | 1.7% | 0.6% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 90.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 85.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.1% | 74.9% |
Winstanley Medical Centre, Holmes House Avenue, Wigan, WN3 6JN. Phone: 01942 483213.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wigan Borough Specialist Services | 1.1 km | -9700% |
| Dr Saira Zaman | 1.9 km | 99% |
| Kumar Family Practice | 1.9 km | 88% |
| Marus Bridge Practice | 1.9 km | 91% |
| South Wigan Medical Practice | 1.9 km | 96% |
- Bryn Cross Surgery (95% overall experience good)
- Dr Saira Zaman (99% overall experience good)
- Dr Shobha Vallabhaneni & Partners - Medicentre (80% overall experience good)
- Kumar Family Practice (88% overall experience good)
- Marus Bridge Practice (91% overall experience good)
- South Wigan Medical Practice (96% overall experience good)
How do patients rate Winstanley Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Winstanley Medical Centre as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Winstanley Medical Centre?
3,233 patients were registered in September 2026, up 1.3% on a year earlier.
What is Winstanley Medical Centre's CQC rating?
Good overall, published in August 2018.
How many GPs does Winstanley Medical Centre have?
0.8 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 4,041 patients per GP against 2,171 across England.
Are appointments at Winstanley Medical Centre face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Winstanley Medical Centre's phone number?
01942 483213.