Kumar Family Practice, Wigan: patient reviews and CQC rating
Kumar Family Practice is a GP practice in Wigan with 5,201 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 3.5 full-time-equivalent qualified GPs, or 1,489 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kumar Family Practice
Its best result against England is the share who described their overall experience of the practice as good: 88%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice using the NHS App: 47%, against 54% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 16th of the 30 practices in Wigan with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (75%). 96 patients answered the survey (response rate 24%).
| Survey question | Kumar Family Practice | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 88% | 79% | 77% |
| Easy to contact by phone | 64% | 63% | 57% |
| Easy to contact via the website | 58% | 61% | 58% |
| Easy to contact via the NHS App | 47% | 58% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 69% | 71% | 69% |
| Listened to well | 97% | 88% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
CQC's overall rating for Kumar Family Practice is Good, published in November 2022. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,201 patients were registered at Kumar Family Practice in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 1,489 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.6 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 6.0 |
| August 2024 | 2.4 | 6.5 |
| August 2025 | 3.2 | 7.7 |
| August 2026 | 3.5 | 7.5 |
From June 2026 to August 2026 the practice recorded 4,099 appointments a month, or 788 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 36% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Kumar Family Practice | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 788 | 445 | 510 |
| Face to face | 74% | 66% | 63% |
| Same day as booked | 36% | 44% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 2% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), asthma (8.6% against 6.6%) and depression (18.6% against 14.3%). It has a lower share for osteoporosis (0.4% against 1.2%) and cancer (2.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 22.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.6% | 14.3% |
| High blood pressure | All ages | 15.9% | 15.2% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 2.8% | 3.8% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Palliative care | All ages | 1.4% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Kumar Family Practice, Chandler House, Worsley Mesnes Health Centre, Poolstock Lane, Wigan, WN3 5HL. Phone: 01942 481440. Website: www.chandlersurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Saira Zaman | 0.0 km | 99% |
| Marus Bridge Practice | 0.0 km | 91% |
| South Wigan Medical Practice | 0.0 km | 96% |
| Wigan Borough Specialist Services | 1.0 km | -9700% |
| Winstanley Medical Centre | 1.9 km | 89% |
- Bryn Cross Surgery (95% overall experience good)
- Dr Saira Zaman (99% overall experience good)
- Dr Shobha Vallabhaneni & Partners - Medicentre (80% overall experience good)
- Marus Bridge Practice (91% overall experience good)
- South Wigan Medical Practice (96% overall experience good)
- Winstanley Medical Centre (89% overall experience good)
How do patients rate Kumar Family Practice?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Kumar Family Practice as good, above the England figure of 77%. 64% found it easy to get through by phone.
How many patients are registered at Kumar Family Practice?
5,201 patients were registered in September 2026, up 0.3% on a year earlier.
What is Kumar Family Practice's CQC rating?
Good overall, published in November 2022.
How many GPs does Kumar Family Practice have?
3.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,489 patients per GP against 2,171 across England.
Are appointments at Kumar Family Practice face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kumar Family Practice's phone number?
01942 481440.