Pemberton Surgery, Wigan: patient reviews and CQC rating
Pemberton Surgery is a GP practice in Wigan with 10,238 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 6.2 full-time-equivalent qualified GPs, or 1,662 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pemberton Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 30 practices in Wigan with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (86%). 91 patients answered the survey (response rate 17%).
| Survey question | Pemberton Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 97% | 79% | 77% |
| Easy to contact by phone | 80% | 63% | 57% |
| Easy to contact via the website | 75% | 61% | 58% |
| Easy to contact via the NHS App | 71% | 58% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 86% | 71% | 69% |
| Listened to well | 99% | 88% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 301 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pemberton Surgery is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,238 patients were registered at Pemberton Surgery in September 2026, down 1.9% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,662 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 2.3 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 4.9 |
| August 2024 | 5.6 | 6.2 |
| August 2025 | 6.4 | 7.5 |
| August 2026 | 6.2 | 8.3 |
From June 2026 to August 2026 the practice recorded 3,285 appointments a month, or 321 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 40% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Pemberton Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 321 | 445 | 510 |
| Face to face | 82% | 66% | 63% |
| Same day as booked | 40% | 44% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), COPD (3.3% against 1.9%) and depression (24.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 36.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.3 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.3% | 14.3% |
| High blood pressure | All ages | 18.5% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| COPD | All ages | 3.3% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.8% | 74.9% |
Pemberton Surgery, Pemberton Pcrc, Sherwood Drive, Pemberton, Wigan, WN5 9QX. Phone: 01942 367199. Website: www.pembertonsurgery.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Newtown Medical Practice | 0.0 km | 93% |
| Marsh Green Medical Practice | 1.2 km | 84% |
| Bradshaw Medical Partnership | 1.3 km | 76% |
| Wigan Borough Specialist Services | 1.3 km | -9700% |
| Winstanley Medical Centre | 1.9 km | 89% |
- Bradshaw Medical Partnership (76% overall experience good)
- Dr JD Seabrook and Dr H L Chambers (95% overall experience good)
- Dr M K Patel & Partners (79% overall experience good)
- Marsh Green Medical Practice (84% overall experience good)
- Mesnes View Surgery (96% overall experience good)
- Newtown Medical Practice (93% overall experience good)
- Sullivan Way Surgery (84% overall experience good)
- The Dicconson Group Practice (90% overall experience good)
How do patients rate Pemberton Surgery?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of Pemberton Surgery as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Pemberton Surgery?
10,238 patients were registered in September 2026, down 1.9% on a year earlier.
What is Pemberton Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does Pemberton Surgery have?
6.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,662 patients per GP against 2,171 across England.
Are appointments at Pemberton Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pemberton Surgery's phone number?
01942 367199.