Railway Surgery, Warrington: patient reviews and CQC rating
Railway Surgery is a GP practice in Warrington with 6,364 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in March 2024. It has 0.6 full-time-equivalent qualified GPs, or 10,376 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Railway Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 31 practices in Warrington with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (68%). 115 patients answered the survey (response rate 23%).
| Survey question | Railway Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 85% | 79% | 77% |
| Easy to contact by phone | 72% | 63% | 57% |
| Easy to contact via the website | 52% | 61% | 58% |
| Easy to contact via the NHS App | 53% | 58% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 75% | 71% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 64 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Railway Surgery is Good, published in March 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (July 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
6,364 patients were registered at Railway Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 0.6 full-time-equivalent qualified GPs, there are 10,376 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 2.8 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 0.6 | 0.6 |
| August 2026 | 0.6 | 0.6 |
From June 2026 to August 2026 the practice recorded 3,172 appointments a month, or 498 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 39% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Railway Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 498 | 445 | 510 |
| Face to face | 65% | 66% | 63% |
| Same day as booked | 39% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (24.5% against 14.3%), high blood pressure (20.3% against 15.2%) and asthma (8.4% against 6.6%). The practice's patients live in areas with an average deprivation score of 20.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.5 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.5% | 14.3% |
| High blood pressure | All ages | 20.3% | 15.2% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.6% | 74.9% |
Railway Surgery, Kid Glove House, Kid Glove Road, Golborne, Warrington, WA3 3GS. Phone: 01942 510468. Website: www.ssphealth.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Shobha Vallabhaneni & Partners - Medicentre | 0.0 km | 80% |
| Ashton Medical Centre | 0.8 km | 68% |
| Bryn Cross Surgery | 1.6 km | 95% |
| Haydock Medical Centre | 2.4 km | 63% |
| Billinge Medical Practice | 3.0 km | 93% |
- Ashton Medical Centre (68% overall experience good)
- Braithwaite Road Surgery (76% overall experience good)
- Family Medical Practice (78% overall experience good)
- Golborne Surgery (62% overall experience good)
- High Street Surgery (89% overall experience good)
- Lowton Surgery (81% overall experience good)
- Slag Lane Medical Centre (85% overall experience good)
How do patients rate Railway Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Railway Surgery as good, above the England figure of 77%. 72% found it easy to get through by phone.
How many patients are registered at Railway Surgery?
6,364 patients were registered in September 2026, down 0.6% on a year earlier.
What is Railway Surgery's CQC rating?
Good overall, published in March 2024.
How many GPs does Railway Surgery have?
0.6 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 10,376 patients per GP against 2,171 across England.
Are appointments at Railway Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Railway Surgery's phone number?
01942 510468.