Stockton Heath Medical Centre, Warrington: patient reviews and CQC rating
Stockton Heath Medical Centre is a GP practice in Warrington with 16,361 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 8.4 full-time-equivalent qualified GPs, or 1,950 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stockton Heath Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 78%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 29%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 19th of the 31 practices in Warrington with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (68%). 132 patients answered the survey (response rate 38%).
| Survey question | Stockton Heath Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 74% | 78% | 77% |
| Easy to contact by phone | 29% | 57% | 57% |
| Easy to contact via the website | 50% | 55% | 58% |
| Easy to contact via the NHS App | 42% | 53% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 67% | 73% | 73% |
| Wait for appointment about right | 78% | 73% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
CQC's overall rating for Stockton Heath Medical Centre is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,361 patients were registered at Stockton Heath Medical Centre in September 2026, down 0.6% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 8.4 full-time-equivalent qualified GPs, there are 1,950 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.1 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.9 | 9.6 |
| August 2024 | 8.7 | 12.5 |
| August 2025 | 8.4 | 12.4 |
| August 2026 | 8.4 | 13.1 |
From June 2026 to August 2026 the practice recorded 9,752 appointments a month, or 596 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 69% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
71% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Stockton Heath Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 596 | 492 | 510 |
| Face to face | 78% | 60% | 63% |
| Same day as booked | 69% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.7% against 1.2%), palliative or supportive care needs (1.4% against 0.6%) and dementia (1.6% against 0.8%). It has a lower share for COPD (1.1% against 1.9%) and serious mental illness (0.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 8.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Cancer | All ages | 5.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Osteoporosis | 50+ yrs | 4.7% | 1.2% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Dementia | All ages | 1.6% | 0.8% |
| Palliative care | All ages | 1.4% | 0.6% |
| Heart failure | All ages | 1.2% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.2% | 74.9% |
Stockton Heath Medical Centre, London Road, Stockton Heath, Warrington, WA4 6HJ. Phone: 01925 604427. Website: www.stocktonheathmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Causeway Medical Centre | 1.1 km | 77% |
| Latchford Medical Centre | 1.7 km | 64% |
| Cockhedge Medical Centre Ltd | 2.2 km | 81% |
| Springfields Medical Centre | 2.2 km | 84% |
| Dallam Lane Medical Centre | 2.5 km | 76% |
- Brookfield Surgery (84% overall experience good)
- Dr Rashmi Jain (62% overall experience good)
- Latchford Medical Centre (64% overall experience good)
- The Lakeside Surgery (55% overall experience good)
How do patients rate Stockton Heath Medical Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Stockton Heath Medical Centre as good, against 77% across England. 29% found it easy to get through by phone.
How many patients are registered at Stockton Heath Medical Centre?
16,361 patients were registered in September 2026, down 0.6% on a year earlier.
What is Stockton Heath Medical Centre's CQC rating?
Good overall, published in August 2018.
How many GPs does Stockton Heath Medical Centre have?
8.4 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,950 patients per GP against 2,171 across England.
Are appointments at Stockton Heath Medical Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stockton Heath Medical Centre's phone number?
01925 604427.