Springfields Medical Centre, Warrington: patient reviews and CQC rating
Springfields Medical Centre is a GP practice in Warrington with 8,657 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Outstanding overall, in a report published in March 2016. It has 2.9 full-time-equivalent qualified GPs, or 3,006 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Springfields Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 89%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 6th of the 31 practices in Warrington with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (87%). 150 patients answered the survey (response rate 27%).
| Survey question | Springfields Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 68% | 57% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 62% | 53% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 89% | 73% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
CQC's overall rating for Springfields Medical Centre is Outstanding, published in March 2016. 3 key questions are rated differently: Safe Good, Responsive Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
8,657 patients were registered at Springfields Medical Centre in September 2026, up 0.8% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 3,006 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.5 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 4.2 |
| August 2024 | 2.3 | 3.7 |
| August 2025 | 2.9 | 4.3 |
| August 2026 | 2.9 | 4.6 |
From June 2026 to August 2026 the practice recorded 4,336 appointments a month, or 501 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 45% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Springfields Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 501 | 492 | 510 |
| Face to face | 53% | 60% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 7% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), dementia (1.3% against 0.8%) and coronary heart disease (3.6% against 3.0%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 22.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.3 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.7% | 15.2% |
| Depression | 18+ yrs | 13.7% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 3.2% | 3.8% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Palliative care | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
Springfields Medical Centre, Bath Street Health & Wellbeing Centre, Legh Street, Warrington, WA1 1UG. Phone: 01925 361991. Website: www.springfieldsmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dallam Lane Medical Centre | 0.4 km | 76% |
| Medi Centre | 0.5 km | 82% |
| Cockhedge Medical Centre Ltd | 0.6 km | 81% |
| Guardian Medical Centre | 0.7 km | 84% |
| Causeway Medical Centre | 1.1 km | 77% |
- Chapelford Medical Centre (56% overall experience good)
- Culcheth Medical Centre (81% overall experience good)
- Dr Anita Malkhandi (59% overall experience good)
- Guardian Medical Centre (84% overall experience good)
- Park View Medical Practice (73% overall experience good)
How do patients rate Springfields Medical Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Springfields Medical Centre as good, above the England figure of 77%. 68% found it easy to get through by phone.
How many patients are registered at Springfields Medical Centre?
8,657 patients were registered in September 2026, up 0.8% on a year earlier.
What is Springfields Medical Centre's CQC rating?
Outstanding overall, published in March 2016.
How many GPs does Springfields Medical Centre have?
2.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,006 patients per GP against 2,171 across England.
Are appointments at Springfields Medical Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Springfields Medical Centre's phone number?
01925 361991.