Chapelford Medical Centre, Warrington: patient reviews and CQC rating
Chapelford Medical Centre is a GP practice in Warrington with 8,311 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in February 2023. It has 2.0 full-time-equivalent qualified GPs, or 4,164 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chapelford Medical Centre
Its best result against England is the share who said the healthcare professional was good at listening to them: 88%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 32%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 31st of the 31 practices in Warrington with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (69%). 103 patients answered the survey (response rate 24%).
| Survey question | Chapelford Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 56% | 78% | 77% |
| Easy to contact by phone | 32% | 57% | 57% |
| Easy to contact via the website | 36% | 55% | 58% |
| Easy to contact via the NHS App | 38% | 53% | 54% |
| Reception team helpful | 76% | 86% | 85% |
| Last contact good | 53% | 73% | 73% |
| Wait for appointment about right | 68% | 73% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
CQC's overall rating for Chapelford Medical Centre is Requires Improvement, published in February 2023. 2 key questions are rated differently: Safe Good and Well-led Good. Its previous overall rating was Good (November 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
8,311 patients were registered at Chapelford Medical Centre in September 2026, up 1.6% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 4,164 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.5 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 2,771 appointments a month, or 333 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 68% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Chapelford Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 333 | 492 | 510 |
| Face to face | 52% | 60% | 63% |
| Same day as booked | 68% | 48% | 45% |
| More than 28 days after booking | 7% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%). It has a lower share for COPD (0.5% against 1.9%), osteoporosis (0.4% against 1.2%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 7.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.5% | 14.3% |
| High blood pressure | All ages | 10.1% | 15.2% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Palliative care | All ages | 1.2% | 0.6% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.5% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
99% of the practice's patients live in the WA5 postcode district. 100% live in Warrington, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| WA5 | 8,216 | 99% |
Chapelford Medical Centre, Santa Rosa Boulevard, Great Sankey, Warrington, WA5 3AL. Phone: 01925 598330. Website: www.chapelfordmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westbrook Medical Centre | 1.4 km | 68% |
| Penketh Health Centre | 1.7 km | 77% |
| Folly Lane Medical Centre | 2.0 km | 70% |
| Guardian Medical Centre | 2.1 km | 84% |
| Medi Centre | 2.7 km | 82% |
- Culcheth Medical Centre (81% overall experience good)
- Dr Anita Malkhandi (59% overall experience good)
- Guardian Medical Centre (84% overall experience good)
- Park View Medical Practice (73% overall experience good)
- Springfields Medical Centre (84% overall experience good)
How do patients rate Chapelford Medical Centre?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of Chapelford Medical Centre as good, below the England figure of 77%. 32% found it easy to get through by phone.
How many patients are registered at Chapelford Medical Centre?
8,311 patients were registered in September 2026, up 1.6% on a year earlier.
What is Chapelford Medical Centre's CQC rating?
Requires Improvement overall, published in February 2023.
How many GPs does Chapelford Medical Centre have?
2.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 4,164 patients per GP against 2,171 across England.
Are appointments at Chapelford Medical Centre face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chapelford Medical Centre's phone number?
01925 598330.