The Surgery, Warrington: patient reviews and CQC rating
The Surgery is a GP practice in Warrington with 9,908 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 5.8 full-time-equivalent qualified GPs, or 1,717 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 68%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 9th of the 31 practices in Warrington with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (75%). 114 patients answered the survey (response rate 29%).
| Survey question | The Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 81% | 78% | 77% |
| Easy to contact by phone | 68% | 57% | 57% |
| Easy to contact via the website | 68% | 55% | 58% |
| Easy to contact via the NHS App | 63% | 53% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 72% | 73% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 110 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Surgery is Good, published in March 2020. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,908 patients were registered at The Surgery in September 2026, down 2.4% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 1,717 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.6 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 8.8 |
| August 2024 | 6.6 | 8.8 |
| August 2025 | 6.6 | 8.3 |
| August 2026 | 5.8 | 10.7 |
From June 2026 to August 2026 the practice recorded 4,908 appointments a month, or 495 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 30% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 495 | 492 | 510 |
| Face to face | 78% | 60% | 63% |
| Same day as booked | 30% | 48% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), heart failure (2.1% against 1.1%) and peripheral arterial disease (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.0% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 2.1% | 1.1% |
| COPD | All ages | 1.8% | 1.9% |
| Palliative care | All ages | 1.5% | 0.6% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
The Surgery, 28 Holes Lane, Woolston, Warrington, WA1 4NE. Phone: 01925 599855. Website: www.holeslanesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fairfield Surgery | 0.1 km | 77% |
| Padgate Medical Centre | 1.0 km | 78% |
| Fearnhead Cross Medical Centre | 1.6 km | 68% |
| Manchester Road Surgery | 1.8 km | 86% |
| Greenbank Surgery | 1.8 km | 64% |
- Cockhedge Medical Centre Ltd (81% overall experience good)
- Fairfield Surgery (77% overall experience good)
- Greenbank Surgery (64% overall experience good)
- Manchester Road Surgery (86% overall experience good)
How do patients rate The Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Surgery as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at The Surgery?
9,908 patients were registered in September 2026, down 2.4% on a year earlier.
What is The Surgery's CQC rating?
Good overall, published in March 2020.
How many GPs does The Surgery have?
5.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,717 patients per GP against 2,171 across England.
Are appointments at The Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Surgery's phone number?
01925 599855.