Greenbank Surgery, Warrington: patient reviews and CQC rating
Greenbank Surgery is a GP practice in Warrington with 7,755 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 5.3 full-time-equivalent qualified GPs, or 1,467 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Greenbank Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Its weakest is the share who described their overall experience of the practice as good: 64%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 27th of the 31 practices in Warrington with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (75%). 112 patients answered the survey (response rate 27%).
| Survey question | Greenbank Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 64% | 78% | 77% |
| Easy to contact by phone | 48% | 57% | 57% |
| Easy to contact via the website | 56% | 55% | 58% |
| Easy to contact via the NHS App | 50% | 53% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 63% | 73% | 73% |
| Wait for appointment about right | 76% | 73% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 53 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Greenbank Surgery is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,755 patients were registered at Greenbank Surgery in September 2026, down 4.8% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,467 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 7.1 |
| August 2024 | 4.9 | 4.9 |
| August 2025 | 4.2 | 4.2 |
| August 2026 | 5.3 | 5.3 |
From June 2026 to August 2026 the practice recorded 2,825 appointments a month, or 364 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 56% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Greenbank Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 364 | 492 | 510 |
| Face to face | 87% | 60% | 63% |
| Same day as booked | 56% | 48% | 45% |
| More than 28 days after booking | 10% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.7% against 0.6%), dementia (1.5% against 0.8%) and depression (23.3% against 14.3%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 21.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.3% | 14.3% |
| High blood pressure | All ages | 19.8% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Cancer | All ages | 4.0% | 3.8% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.8% | 1.9% |
| Palliative care | All ages | 1.7% | 0.6% |
| Heart failure | All ages | 1.7% | 1.1% |
| Dementia | All ages | 1.5% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
Greenbank Surgery, 274 Manchester Road, Warrington, WA1 3RB. Phone: 01925 631132. Website: www.greenbanksurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Manchester Road Surgery | 0.0 km | 86% |
| Helsby Street Medical Centre | 0.4 km | 73% |
| Cockhedge Medical Centre Ltd | 1.4 km | 81% |
| Dr Anita Malkhandi | 1.4 km | 59% |
| Park View Medical Practice | 1.4 km | 73% |
- Cockhedge Medical Centre Ltd (81% overall experience good)
- Fairfield Surgery (77% overall experience good)
- Manchester Road Surgery (86% overall experience good)
- The Surgery (81% overall experience good)
How do patients rate Greenbank Surgery?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Greenbank Surgery as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Greenbank Surgery?
7,755 patients were registered in September 2026, down 4.8% on a year earlier.
What is Greenbank Surgery's CQC rating?
Good overall, published in May 2018.
How many GPs does Greenbank Surgery have?
5.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,467 patients per GP against 2,171 across England.
Are appointments at Greenbank Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Greenbank Surgery's phone number?
01925 631132.