Helsby Street Medical Centre, Warrington: patient reviews and CQC rating
Helsby Street Medical Centre is a GP practice in Warrington with 8,561 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 4.9 full-time-equivalent qualified GPs, or 1,764 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Helsby Street Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 20th of the 31 practices in Warrington with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (84%). 108 patients answered the survey (response rate 28%).
| Survey question | Helsby Street Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 45% | 57% | 57% |
| Easy to contact via the website | 49% | 55% | 58% |
| Easy to contact via the NHS App | 46% | 53% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 64% | 73% | 73% |
| Wait for appointment about right | 62% | 73% | 69% |
| Listened to well | 82% | 89% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 84% | 91% | 90% |
CQC's overall rating for Helsby Street Medical Centre is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,561 patients were registered at Helsby Street Medical Centre in September 2026, down 1.0% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 1,764 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.5 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 8.9 |
| August 2024 | 4.9 | 8.9 |
| August 2025 | 4.9 | 11.5 |
| August 2026 | 4.9 | 11.9 |
From June 2026 to August 2026 the practice recorded 4,078 appointments a month, or 476 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 55% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Helsby Street Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 476 | 492 | 510 |
| Face to face | 83% | 60% | 63% |
| Same day as booked | 55% | 48% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.4% against 0.6%) and dementia (1.3% against 0.8%). It has a lower share for osteoporosis (0.6% against 1.2%) and chronic kidney disease (2.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 21.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Palliative care | All ages | 2.4% | 0.6% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
Helsby Street Medical Centre, 2 Helsby Street, Warrington, WA1 3AW. Phone: 01925 637304. Website: www.helsbystreetmc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Manchester Road Surgery | 0.4 km | 86% |
| Greenbank Surgery | 0.4 km | 64% |
| Cockhedge Medical Centre Ltd | 1.0 km | 81% |
| Dallam Lane Medical Centre | 1.3 km | 76% |
| Dr Anita Malkhandi | 1.3 km | 59% |
- Causeway Medical Centre (77% overall experience good)
- Dallam Lane Medical Centre (76% overall experience good)
- Folly Lane Medical Centre (70% overall experience good)
- Medi Centre (82% overall experience good)
- Penketh Health Centre (77% overall experience good)
- Westbrook Medical Centre (68% overall experience good)
How do patients rate Helsby Street Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Helsby Street Medical Centre as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at Helsby Street Medical Centre?
8,561 patients were registered in September 2026, down 1.0% on a year earlier.
What is Helsby Street Medical Centre's CQC rating?
Good overall, published in June 2016.
How many GPs does Helsby Street Medical Centre have?
4.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,764 patients per GP against 2,171 across England.
Are appointments at Helsby Street Medical Centre face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Helsby Street Medical Centre's phone number?
01925 637304.