Penketh Health Centre, Warrington: patient reviews and CQC rating
Penketh Health Centre is a GP practice in Warrington with 12,324 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 6.0 full-time-equivalent qualified GPs, or 2,060 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Penketh Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 86%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 15th of the 31 practices in Warrington with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (77%). 104 patients answered the survey (response rate 34%).
| Survey question | Penketh Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 77% | 78% | 77% |
| Easy to contact by phone | 44% | 57% | 57% |
| Easy to contact via the website | 59% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 53% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 86% | 73% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 167 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Penketh Health Centre is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,324 patients were registered at Penketh Health Centre in September 2026, down 0.7% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 2,060 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 5.4 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 6.4 |
| August 2024 | 4.4 | 6.4 |
| August 2025 | 5.2 | 7.1 |
| August 2026 | 6.0 | 7.4 |
From June 2026 to August 2026 the practice recorded 7,771 appointments a month, or 631 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 54% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Penketh Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 631 | 492 | 510 |
| Face to face | 65% | 60% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.8% against 0.6%), dementia (2.4% against 0.8%) and atrial fibrillation (4.4% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%) and depression (9.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 7.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.6% | 15.2% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Cancer | All ages | 5.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Coronary heart disease | All ages | 5.1% | 3.0% |
| Atrial fibrillation | All ages | 4.4% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Dementia | All ages | 2.4% | 0.8% |
| COPD | All ages | 1.8% | 1.9% |
| Palliative care | All ages | 1.8% | 0.6% |
| Heart failure | All ages | 1.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.9% | 74.9% |
100% of the practice's patients live in the WA5 postcode district. 100% live in Warrington, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| WA5 | 12,271 | 100% |
Penketh Health Centre, The Health Centre, Honiton Way, Penketh, Warrington, WA5 2EY. Phone: 01925 725644. Website: www.penkethhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chapelford Medical Centre | 1.7 km | 56% |
| Westbrook Medical Centre | 2.9 km | 68% |
| Guardian Medical Centre | 3.4 km | 84% |
| Folly Lane Medical Centre | 3.5 km | 70% |
| Springfields Medical Centre | 3.9 km | 84% |
- Causeway Medical Centre (77% overall experience good)
- Dallam Lane Medical Centre (76% overall experience good)
- Folly Lane Medical Centre (70% overall experience good)
- Helsby Street Medical Centre (73% overall experience good)
- Medi Centre (82% overall experience good)
- Westbrook Medical Centre (68% overall experience good)
How do patients rate Penketh Health Centre?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Penketh Health Centre as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Penketh Health Centre?
12,324 patients were registered in September 2026, down 0.7% on a year earlier.
What is Penketh Health Centre's CQC rating?
Good overall, published in November 2019.
How many GPs does Penketh Health Centre have?
6.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,060 patients per GP against 2,171 across England.
Are appointments at Penketh Health Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Penketh Health Centre's phone number?
01925 725644.