Manchester Road Surgery, Warrington: patient reviews and CQC rating
Manchester Road Surgery is a GP practice in Warrington with 3,545 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 1.6 full-time-equivalent qualified GPs, or 2,216 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Manchester Road Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 91%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 31 practices in Warrington with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (83%). 93 patients answered the survey (response rate 26%).
| Survey question | Manchester Road Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 86% | 78% | 77% |
| Easy to contact by phone | 76% | 57% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 64% | 53% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 91% | 73% | 73% |
| Wait for appointment about right | 91% | 73% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
CQC's overall rating for Manchester Road Surgery is Good, published in September 2019. All 5 key questions are rated Good. It held the same rating in the report before (June 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,545 patients were registered at Manchester Road Surgery in September 2026, down 2.2% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 2,216 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 978 appointments a month, or 276 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
71% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Manchester Road Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 276 | 492 | 510 |
| Face to face | 53% | 60% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (22.9% against 14.3%), COPD (2.7% against 1.9%) and asthma (7.9% against 6.6%). It has a lower share for dementia (0.3% against 0.8%) and diabetes (6.3% against 7.9%). The practice's patients live in areas with an average deprivation score of 20.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.9% | 14.3% |
| High blood pressure | All ages | 14.0% | 15.2% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| COPD | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.4% | 74.9% |
Manchester Road Surgery, 280 Manchester Road, Warrington, WA1 3RB. Phone: 01925 230022.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Greenbank Surgery | 0.0 km | 64% |
| Helsby Street Medical Centre | 0.4 km | 73% |
| Cockhedge Medical Centre Ltd | 1.4 km | 81% |
| Dr Anita Malkhandi | 1.4 km | 59% |
| Park View Medical Practice | 1.4 km | 73% |
- Cockhedge Medical Centre Ltd (81% overall experience good)
- Fairfield Surgery (77% overall experience good)
- Greenbank Surgery (64% overall experience good)
- The Surgery (81% overall experience good)
How do patients rate Manchester Road Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Manchester Road Surgery as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Manchester Road Surgery?
3,545 patients were registered in September 2026, down 2.2% on a year earlier.
What is Manchester Road Surgery's CQC rating?
Good overall, published in September 2019.
How many GPs does Manchester Road Surgery have?
1.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,216 patients per GP against 2,171 across England.
Are appointments at Manchester Road Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Manchester Road Surgery's phone number?
01925 230022.