The Lakeside Surgery, Lymm: patient reviews and CQC rating
The Lakeside Surgery is a GP practice in Lymm with 10,781 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 2.9 full-time-equivalent qualified GPs, or 3,675 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Lakeside Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 70%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 23%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
23% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (69%). 121 patients answered the survey (response rate 38%).
| Survey question | The Lakeside Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 55% | 78% | 77% |
| Easy to contact by phone | 23% | 57% | 57% |
| Easy to contact via the website | 33% | 55% | 58% |
| Easy to contact via the NHS App | 31% | 53% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 57% | 73% | 73% |
| Wait for appointment about right | 70% | 73% | 69% |
| Listened to well | 80% | 89% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 83% | 91% | 90% |
In the Friends and Family Test for July 2026, 42% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Lakeside Surgery is Good, published in July 2016. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,781 patients were registered at The Lakeside Surgery in September 2026, down 1.0% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 3,675 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 4,332 appointments a month, or 402 per 1,000 registered patients (England: 510). 95% were face to face (England: 63%). 74% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
11% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Lakeside Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 402 | 492 | 510 |
| Face to face | 95% | 60% | 63% |
| Same day as booked | 74% | 48% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%) and atrial fibrillation (2.9% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%), a learning disability (0.2% against 0.6%) and chronic kidney disease (2.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 6.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Depression | 18+ yrs | 8.2% | 14.3% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| COPD | All ages | 1.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
The Lakeside Surgery, Lakeside Road, Lymm, WA13 0QE. Phone: 01925 755050. Website: www.lakesidesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brookfield Surgery | 0.6 km | 84% |
| The Surgery | 4.8 km | 81% |
| Fairfield Surgery | 4.9 km | 77% |
| Birchwood Medical Centre | 5.1 km | 72% |
| Latchford Medical Centre | 5.2 km | 64% |
- Brookfield Surgery (84% overall experience good)
- Dr Rashmi Jain (62% overall experience good)
- Latchford Medical Centre (64% overall experience good)
- Stockton Heath Medical Centre (74% overall experience good)
How do patients rate The Lakeside Surgery?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of The Lakeside Surgery as good, below the England figure of 77%. 23% found it easy to get through by phone.
How many patients are registered at The Lakeside Surgery?
10,781 patients were registered in September 2026, down 1.0% on a year earlier.
What is The Lakeside Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does The Lakeside Surgery have?
2.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,675 patients per GP against 2,171 across England.
Are appointments at The Lakeside Surgery face to face?
95% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Lakeside Surgery's phone number?
01925 755050.