Haydock Medical Centre, St. Helens: patient reviews and CQC rating
Haydock Medical Centre is a GP practice in St. Helens with 16,749 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2023. It has 6.9 full-time-equivalent qualified GPs, or 2,440 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Haydock Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 22nd of the 22 practices in St Helens with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (71%). 110 patients answered the survey (response rate 25%).
| Survey question | Haydock Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 63% | 78% | 77% |
| Easy to contact by phone | 27% | 57% | 57% |
| Easy to contact via the website | 46% | 55% | 58% |
| Easy to contact via the NHS App | 42% | 53% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 50% | 73% | 73% |
| Wait for appointment about right | 62% | 73% | 69% |
| Listened to well | 76% | 89% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 84% of 336 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Haydock Medical Centre is Good, published in September 2023. All 5 key questions are rated Good. It held the same rating in the report before (August 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,749 patients were registered at Haydock Medical Centre in September 2026, down 3.3% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 2,440 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 4.9 nurses and 6.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 5.1 |
| August 2024 | 3.6 | 8.5 |
| August 2025 | 5.9 | 8.5 |
| August 2026 | 6.9 | 10.5 |
From June 2026 to August 2026 the practice recorded 9,455 appointments a month, or 565 per 1,000 registered patients (England: 510). 95% were face to face (England: 63%). 44% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Haydock Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 565 | 492 | 510 |
| Face to face | 95% | 60% | 63% |
| Same day as booked | 44% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), COPD (3.5% against 1.9%) and osteoporosis (2.0% against 1.2%). The practice's patients live in areas with an average deprivation score of 29.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.6 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.0% | 14.3% |
| High blood pressure | All ages | 20.6% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| COPD | All ages | 3.5% | 1.9% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Heart failure | All ages | 1.8% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.8% | 74.9% |
Haydock Medical Centre, Woodside Healthcare Centre, Woodside Road, Haydock, St. Helens, WA11 0NA. Phone: 01744 624360. Website: www.modalitypartnership.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Vista Road Surgery | 1.4 km | 73% |
| Newton Practice | 1.7 km | 63% |
| Patterdale Lodge Medical Centre | 1.9 km | 79% |
| Dr Shobha Vallabhaneni & Partners - Medicentre | 2.4 km | 80% |
| Railway Surgery | 2.4 km | 85% |
- Newton Practice (63% overall experience good)
- Patterdale Lodge Medical Centre (79% overall experience good)
- Vista Road Surgery (73% overall experience good)
How do patients rate Haydock Medical Centre?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Haydock Medical Centre as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at Haydock Medical Centre?
16,749 patients were registered in September 2026, down 3.3% on a year earlier.
What is Haydock Medical Centre's CQC rating?
Good overall, published in September 2023.
How many GPs does Haydock Medical Centre have?
6.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,440 patients per GP against 2,171 across England.
Are appointments at Haydock Medical Centre face to face?
95% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Haydock Medical Centre's phone number?
01744 624360.