Vista Road Surgery, Newton Le Willows: patient reviews and CQC rating
Vista Road Surgery is a GP practice in Newton Le Willows with 8,619 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2021. It has 4.2 full-time-equivalent qualified GPs, or 2,039 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Vista Road Surgery
Its best result against England is the share who found the reception and administrative team helpful: 94%, above the England figure of 85%. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
63% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (80%). 103 patients answered the survey (response rate 27%).
| Survey question | Vista Road Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 63% | 57% | 57% |
| Easy to contact via the website | 41% | 55% | 58% |
| Easy to contact via the NHS App | 54% | 53% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 64% | 73% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
CQC's overall rating for Vista Road Surgery is Good, published in August 2021. All 5 key questions are rated Good. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,619 patients were registered at Vista Road Surgery in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,039 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.0 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 7.2 |
| August 2024 | 4.2 | 6.9 |
| August 2025 | 4.2 | 5.2 |
| August 2026 | 4.2 | 7.2 |
From June 2026 to August 2026 the practice recorded 3,029 appointments a month, or 351 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 50% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Vista Road Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 351 | 492 | 510 |
| Face to face | 64% | 60% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), depression (22.9% against 14.3%) and coronary heart disease (4.5% against 3.0%). It has a lower share for osteoporosis (0.6% against 1.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.9% | 14.3% |
| High blood pressure | All ages | 18.5% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.6% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.6% | 74.9% |
Vista Road Surgery, Vista Road, Newton Le Willows, WA12 9ED. Phone: 01925 221457.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Newton Practice | 0.5 km | 63% |
| Patterdale Lodge Medical Centre | 0.6 km | 79% |
| Haydock Medical Centre | 1.4 km | 63% |
| Dr Shobha Vallabhaneni & Partners - Medicentre | 3.3 km | 80% |
| Railway Surgery | 3.3 km | 85% |
- Haydock Medical Centre (63% overall experience good)
- Newton Practice (63% overall experience good)
- Patterdale Lodge Medical Centre (79% overall experience good)
How do patients rate Vista Road Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Vista Road Surgery as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Vista Road Surgery?
8,619 patients were registered in September 2026, up 0.0% on a year earlier.
What is Vista Road Surgery's CQC rating?
Good overall, published in August 2021.
How many GPs does Vista Road Surgery have?
4.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,039 patients per GP against 2,171 across England.
Are appointments at Vista Road Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Vista Road Surgery's phone number?
01925 221457.