Patterdale Lodge Medical Centre, St Helens: patient reviews and CQC rating
Patterdale Lodge Medical Centre is a GP practice in St Helens with 11,587 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 5.2 full-time-equivalent qualified GPs, or 2,234 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Patterdale Lodge Medical Centre
Its best result against England is the share who described their last contact with the practice as good: 81%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice through its website: 39%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 15th of the 22 practices in St Helens with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (79%). 106 patients answered the survey (response rate 24%).
| Survey question | Patterdale Lodge Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 61% | 57% | 57% |
| Easy to contact via the website | 39% | 55% | 58% |
| Easy to contact via the NHS App | 55% | 53% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 77% | 73% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 71% of 14 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Patterdale Lodge Medical Centre is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,587 patients were registered at Patterdale Lodge Medical Centre in September 2026, down 2.2% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,234 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.8 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 9.3 |
| August 2024 | 4.1 | 9.2 |
| August 2025 | 3.9 | 6.6 |
| August 2026 | 5.2 | 9.0 |
From June 2026 to August 2026 the practice recorded 3,873 appointments a month, or 334 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 50% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Patterdale Lodge Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 334 | 492 | 510 |
| Face to face | 75% | 60% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.1% against 0.6%), osteoporosis (3.0% against 1.2%) and heart failure (1.9% against 1.1%). The practice's patients live in areas with an average deprivation score of 25.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.1 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.5% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| COPD | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Palliative care | All ages | 2.1% | 0.6% |
| Heart failure | All ages | 1.9% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.0% | 74.9% |
Patterdale Lodge Medical Centre, Legh St, Earlestown, St Helens, WA12 9NA. Phone: 01925 227111. Website: www.patterdalelodge.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Vista Road Surgery | 0.6 km | 73% |
| Newton Practice | 0.7 km | 63% |
| Haydock Medical Centre | 1.9 km | 63% |
| Berrymead Medical Centre | 3.7 km | 75% |
| Dr Shobha Vallabhaneni & Partners - Medicentre | 3.9 km | 80% |
- Haydock Medical Centre (63% overall experience good)
- Newton Practice (63% overall experience good)
- Vista Road Surgery (73% overall experience good)
How do patients rate Patterdale Lodge Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Patterdale Lodge Medical Centre as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Patterdale Lodge Medical Centre?
11,587 patients were registered in September 2026, down 2.2% on a year earlier.
What is Patterdale Lodge Medical Centre's CQC rating?
Good overall, published in August 2018.
How many GPs does Patterdale Lodge Medical Centre have?
5.2 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,234 patients per GP against 2,171 across England.
Are appointments at Patterdale Lodge Medical Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Patterdale Lodge Medical Centre's phone number?
01925 227111.