Billinge Medical Practice, Wigan: patient reviews and CQC rating
Billinge Medical Practice is a GP practice in Wigan with 7,641 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Inadequate overall, in a report published in December 2023. It has 4.4 full-time-equivalent qualified GPs, or 1,731 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Billinge Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 8th of the 30 practices in Wigan with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (92%). 123 patients answered the survey (response rate 33%).
| Survey question | Billinge Medical Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 93% | 78% | 77% |
| Easy to contact by phone | 78% | 57% | 57% |
| Easy to contact via the website | 77% | 55% | 58% |
| Easy to contact via the NHS App | 71% | 53% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 88% | 73% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 386 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Billinge Medical Practice is Inadequate, published in December 2023. 2 key questions are rated differently: Caring Requires Improvement and Effective Requires Improvement. Its previous overall rating was Requires Improvement (October 2022).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Requires Improvement |
| Responsive | Inadequate |
| Effective | Requires Improvement |
7,641 patients were registered at Billinge Medical Practice in September 2026, almost the same as a year earlier.
29% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 1,731 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.6 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2024 | 2.7 | 2.7 |
| August 2025 | 3.9 | 4.7 |
| August 2026 | 4.4 | 5.3 |
From June 2026 to August 2026 the practice recorded 5,206 appointments a month, or 681 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 37% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Billinge Medical Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 681 | 492 | 510 |
| Face to face | 51% | 60% | 63% |
| Same day as booked | 37% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), coronary heart disease (6.8% against 3.0%) and peripheral arterial disease (1.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.0% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Coronary heart disease | All ages | 6.8% | 3.0% |
| Cancer | All ages | 5.7% | 3.8% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Palliative care | All ages | 1.4% | 0.6% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.5% | 74.9% |
Billinge Medical Practice, The Surgery, Recreation Drive, Billinge, Wigan, WN5 7LY. Phone: 01744 892205.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Garswood Surgery | 0.0 km | 78% |
| Bryn Cross Surgery | 2.3 km | 95% |
| Ashton Medical Centre | 2.6 km | 68% |
| Winstanley Medical Centre | 2.9 km | 89% |
| Dr Shobha Vallabhaneni & Partners - Medicentre | 3.0 km | 80% |
- Bethany Medical Centre (86% overall experience good)
- Garswood Surgery (78% overall experience good)
- Kenneth MacRae Medical Centre (98% overall experience good)
- Rainford Health Centre (97% overall experience good)
- Windermere Medical Centre (93% overall experience good)
How do patients rate Billinge Medical Practice?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Billinge Medical Practice as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Billinge Medical Practice?
7,641 patients were registered in September 2026, up 0.1% on a year earlier.
What is Billinge Medical Practice's CQC rating?
Inadequate overall, published in December 2023.
How many GPs does Billinge Medical Practice have?
4.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,731 patients per GP against 2,171 across England.
Are appointments at Billinge Medical Practice face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Billinge Medical Practice's phone number?
01744 892205.