Bethany Medical Centre, St Helens: patient reviews and CQC rating
Bethany Medical Centre is a GP practice in St Helens with 4,257 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 2.3 full-time-equivalent qualified GPs, or 1,848 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bethany Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 10th of the 22 practices in St Helens with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (82%). 108 patients answered the survey (response rate 30%).
| Survey question | Bethany Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 86% | 78% | 77% |
| Easy to contact by phone | 85% | 57% | 57% |
| Easy to contact via the website | 78% | 55% | 58% |
| Easy to contact via the NHS App | 80% | 53% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 75% | 73% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 220 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bethany Medical Centre is Good, published in September 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,257 patients were registered at Bethany Medical Centre in September 2026, up 0.7% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,848 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.9 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 3,956 appointments a month, or 929 per 1,000 registered patients (England: 510). 26% were face to face (England: 63%). 65% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Bethany Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 929 | 492 | 510 |
| Face to face | 26% | 60% | 63% |
| Same day as booked | 65% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (10.0% against 6.6%), coronary heart disease (4.0% against 3.0%) and depression (17.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 28.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.1 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 17.7% | 14.3% |
| Asthma | 6+ yrs | 10.0% | 6.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.8% | 74.9% |
Bethany Medical Centre, 151 Grafton Street, St Helens, WA10 4GW. Phone: 01744 734128. Website: www.bethanymedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eccleston Medical Centre | 0.7 km | 88% |
| Phoenix Medical Centre | 1.1 km | 79% |
| Dr Khalid Laghari | 1.1 km | 91% |
| Ormskirk House Surgery | 1.1 km | 88% |
| Dr Momosir Ali | 1.1 km | 93% |
- Billinge Medical Practice (93% overall experience good)
- Garswood Surgery (78% overall experience good)
- Kenneth MacRae Medical Centre (98% overall experience good)
- Rainford Health Centre (97% overall experience good)
- Windermere Medical Centre (93% overall experience good)
How do patients rate Bethany Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Bethany Medical Centre as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Bethany Medical Centre?
4,257 patients were registered in September 2026, up 0.7% on a year earlier.
What is Bethany Medical Centre's CQC rating?
Good overall, published in September 2021.
How many GPs does Bethany Medical Centre have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,848 patients per GP against 2,171 across England.
Are appointments at Bethany Medical Centre face to face?
26% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bethany Medical Centre's phone number?
01744 734128.