New Court Surgery, Swindon: patient reviews and CQC rating
New Court Surgery is a GP practice in Swindon with 9,912 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 3.0 full-time-equivalent qualified GPs, or 3,289 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Court Surgery
Its best result against England is the share who said their needs were met at their last appointment: 98%, above the England figure of 90%. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 8th of the 22 practices in Swindon with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (72%). 104 patients answered the survey (response rate 37%).
| Survey question | New Court Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 81% | 81% | 77% |
| Easy to contact by phone | 55% | 62% | 57% |
| Easy to contact via the website | 47% | 59% | 58% |
| Easy to contact via the NHS App | 48% | 56% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 75% | 76% | 73% |
| Wait for appointment about right | 60% | 71% | 69% |
| Listened to well | 94% | 90% | 87% |
| Treated with care and concern | 92% | 89% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 98% | 92% | 90% |
CQC's overall rating for New Court Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,912 patients were registered at New Court Surgery in September 2026, up 0.5% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 3,289 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 3.8 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.7 |
| August 2024 | 4.0 | 4.6 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 3.0 | 3.9 |
From June 2026 to August 2026 the practice recorded 4,525 appointments a month, or 457 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 31% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | New Court Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 457 | 556 | 510 |
| Face to face | 89% | 64% | 63% |
| Same day as booked | 31% | 40% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.2% against 1.1%), dementia (1.1% against 0.8%) and atrial fibrillation (3.1% against 2.2%). It has a lower share for a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 10.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.6% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 2.2% | 1.1% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.3% | 74.9% |
New Court Surgery, Borough Fields,, Wootton Bassett,, Swindon, SN4 7AX. Phone: 01793 852302. Website: www.newcourt-wilts.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tinkers Lane Surgery | 0.3 km | 69% |
| Purton Medical Practice | 5.1 km | 90% |
| Ridge Green Medical Practice | 5.5 km | 74% |
| Ashington House Surgery | 5.7 km | 69% |
| Phoenix Surgery | 5.9 km | 65% |
- Cricklade Surgery (89% overall experience good)
- Malmesbury Medical Partnership (91% overall experience good)
- Purton Medical Practice (90% overall experience good)
- Tinkers Lane Surgery (69% overall experience good)
- Tolsey Surgery (89% overall experience good)
How do patients rate New Court Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of New Court Surgery as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at New Court Surgery?
9,912 patients were registered in September 2026, up 0.5% on a year earlier.
What is New Court Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does New Court Surgery have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,289 patients per GP against 2,171 across England.
Are appointments at New Court Surgery face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Court Surgery's phone number?
01793 852302.