Victoria Cross Surgery, Swindon: patient reviews and CQC rating
Victoria Cross Surgery is a GP practice in Swindon with 10,223 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 4.2 full-time-equivalent qualified GPs, or 2,442 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Victoria Cross Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 44%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 5th of the 22 practices in Swindon with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (78%). 103 patients answered the survey (response rate 25%).
| Survey question | Victoria Cross Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 86% | 81% | 77% |
| Easy to contact by phone | 82% | 62% | 57% |
| Easy to contact via the website | 44% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 56% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 88% | 76% | 73% |
| Wait for appointment about right | 66% | 71% | 69% |
| Listened to well | 94% | 90% | 87% |
| Treated with care and concern | 90% | 89% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
In the Friends and Family Test for July 2026, 91% of 229 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Victoria Cross Surgery is Good, published in May 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,223 patients were registered at Victoria Cross Surgery in September 2026, down 1.2% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,442 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 3.7 nurses and 6.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 3.5 | 3.5 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 4.2 | 4.2 |
From June 2026 to August 2026 the practice recorded 4,482 appointments a month, or 438 per 1,000 registered patients (England: 510). 95% were face to face (England: 63%). 14% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Victoria Cross Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 438 | 556 | 510 |
| Face to face | 95% | 64% | 63% |
| Same day as booked | 14% | 40% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (7.9% against 6.6%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 16.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% |
| Depression | 18+ yrs | 8.7% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.3% | 74.9% |
Victoria Cross Surgery, 168-169 Victoria Road, Old Town, Swindon, SN1 3BU. Phone: 01793 535584.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Whalebridge Practice | 0.9 km | 72% |
| Park Lane Practice | 1.3 km | 73% |
| The Lawn Medical Centre | 1.4 km | 85% |
| Old Town Surgery | 1.4 km | 90% |
| Kingswood Surgery | 1.6 km | 70% |
- Abbey Meads Medical Group (75% overall experience good)
- Eldene Surgery (73% overall experience good)
How do patients rate Victoria Cross Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Victoria Cross Surgery as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at Victoria Cross Surgery?
10,223 patients were registered in September 2026, down 1.2% on a year earlier.
What is Victoria Cross Surgery's CQC rating?
Good overall, published in May 2018.
How many GPs does Victoria Cross Surgery have?
4.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,442 patients per GP against 2,171 across England.
Are appointments at Victoria Cross Surgery face to face?
95% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Victoria Cross Surgery's phone number?
01793 535584.