Brunel Health Group Pcn5: primary care network practices and patient survey
Brunel Health Group Pcn5 is a primary care network of 3 GP practices with 33,313 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England. Its practices have 3,059 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Brunel Health Group Pcn5 with survey results, the share of patients describing their overall experience as good ranges from 73% at Eldene Surgery to 86% at Victoria Cross Surgery, with a median of 75% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Victoria Cross Surgery has the highest share finding it easy to get through by phone (82%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Victoria Cross Surgery | 10,223 | 86% | 82% | Good | 2,442 |
| Abbey Meads Medical Group | 14,770 | 75% | 52% | – | 3,010 |
| Eldene Surgery | 8,320 | 73% | 67% | – | 4,629 |
Results for the network as a whole, from 309 responses, against Bath and North East Somerset, Swindon and Wiltshire and England.
| Survey question | Brunel Health Group Pcn5 | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 78% | 81% | 77% |
| Easy to contact by phone | 65% | 62% | 57% |
| Easy to contact via the website | 30% | 59% | 58% |
| Easy to contact via the NHS App | 49% | 56% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 68% | 71% | 69% |
| Listened to well | 89% | 90% | 87% |
| Treated with care and concern | 87% | 89% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
There are 3,059 registered patients per full-time-equivalent qualified GP in Brunel Health Group Pcn5, more than England's 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. Practices recorded 436 appointments a month per 1,000 patients (England: 510), 89% of them face to face. 12% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.4% over the year (England: shrank 1.1%).
| Measure | Brunel Health Group Pcn5 | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Patients per qualified GP | 3,059 | 2,110 | 2,171 |
| Appointments per 1,000 patients a month | 436 | 556 | 510 |
| Face-to-face appointments | 89% | 64% | 63% |
| Same day as booked | 12% | 40% | 45% |
| Did not attend | 5% | 3% | 4% |
| Patients aged 65 or over | 16% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Brunel Health Group Pcn5 is asthma (7.6% against 6.6%), and the furthest below is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | Brunel Health Group Pcn5 (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% | 4,967 |
| Depression | 18+ yrs | 12.4% | 14.3% | 3,222 |
| Diabetes | 17+ yrs | 8.8% | 7.9% | 2,321 |
| Asthma | 6+ yrs | 7.6% | 6.6% | 2,381 |
| Cancer | All ages | 2.8% | 3.8% | 947 |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% | 737 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 863 |
| Atrial fibrillation | All ages | 2.0% | 2.2% | 663 |
| COPD | All ages | 2.0% | 1.9% | 661 |
| Stroke and TIA | All ages | 1.4% | 1.9% | 481 |
| Heart failure | All ages | 1.1% | 1.1% | 368 |
| Serious mental illness | All ages | 0.8% | 1.0% | 267 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 208 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 181 |
| Learning disability | All ages | 0.6% | 0.6% | 185 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 131 |
| Dementia | All ages | 0.3% | 0.8% | 106 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 26 |
| Palliative care | All ages | 0.2% | 0.6% | 54 |
- Brunel Health Group Pcn1 (2 practices)
- Brunel Health Group Pcn3 (2 practices)
- Brunel Health Group Pcn6 (3 practices)
- Hawthorn and Merchiston PCN (2 practices)
- Wyvern Health Partnership PCN (3 practices)
Which practices are in Brunel Health Group Pcn5?
Abbey Meads Medical Group, Eldene Surgery and Victoria Cross Surgery.
How do patients rate Brunel Health Group Pcn5?
78% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Brunel Health Group Pcn5 cover?
33,313 registered patients across 3 practices in September 2026.
How many patients per GP does Brunel Health Group Pcn5 have?
3,059 per full-time-equivalent qualified GP, against 2,171 across England.