Eldene Surgery, Swindon: patient reviews and CQC rating
Eldene Surgery is a GP practice in Swindon with 8,320 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). It has 1.8 full-time-equivalent qualified GPs, or 4,629 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Eldene Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 67%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 42%, against 54% across England. With 104 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 13th of the 22 practices in Swindon with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (79%). 104 patients answered the survey (response rate 29%).
| Survey question | Eldene Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 73% | 81% | 77% |
| Easy to contact by phone | 67% | 62% | 57% |
| Easy to contact via the website | 49% | 59% | 58% |
| Easy to contact via the NHS App | 42% | 56% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 69% | 76% | 73% |
| Wait for appointment about right | 69% | 71% | 69% |
| Listened to well | 87% | 90% | 87% |
| Treated with care and concern | 83% | 89% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 88% | 92% | 90% |
In the Friends and Family Test for July 2026, 88% of 233 responses rated the practice good or very good (England: 92%).
8,320 patients were registered at Eldene Surgery in September 2026, down 1.0% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 4,629 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 4.4 nurses and 5.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 3,808 appointments a month, or 458 per 1,000 registered patients (England: 510). 95% were face to face (England: 63%). 11% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Eldene Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 458 | 556 | 510 |
| Face to face | 95% | 64% | 63% |
| Same day as booked | 11% | 40% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.1% against 7.9%) and asthma (8.1% against 6.6%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 17.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% |
| Depression | 18+ yrs | 10.6% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Eldene Surgery, Colingsmead, Swindon, SN3 3TQ. Phone: 01793 522710. Website: www.eldenesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Priory Road Medical Centre | 0.8 km | 81% |
| Kingswood Surgery | 1.2 km | 70% |
| The Lawn Medical Centre | 1.9 km | 85% |
| Victoria Cross Surgery | 2.8 km | 86% |
| The Whalebridge Practice | 3.1 km | 72% |
- Abbey Meads Medical Group (75% overall experience good)
- Victoria Cross Surgery (86% overall experience good)
How do patients rate Eldene Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Eldene Surgery as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Eldene Surgery?
8,320 patients were registered in September 2026, down 1.0% on a year earlier.
How many GPs does Eldene Surgery have?
1.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,629 patients per GP against 2,171 across England.
Are appointments at Eldene Surgery face to face?
95% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Eldene Surgery's phone number?
01793 522710.