Westrop Medical Practice, Swindon: patient reviews and CQC rating
Westrop Medical Practice is a GP practice in Swindon with 50,422 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 11.3 full-time-equivalent qualified GPs, or 4,451 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westrop Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 81%, against 86% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 10th of the 22 practices in Swindon with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (85%). 169 patients answered the survey (response rate 28%).
| Survey question | Westrop Medical Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 78% | 81% | 77% |
| Easy to contact by phone | 76% | 62% | 57% |
| Easy to contact via the website | 57% | 59% | 58% |
| Easy to contact via the NHS App | 65% | 56% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 70% | 71% | 69% |
| Listened to well | 84% | 90% | 87% |
| Treated with care and concern | 81% | 89% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
In the Friends and Family Test for July 2026, 95% of 40 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Westrop Medical Practice is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
50,422 patients were registered at Westrop Medical Practice in September 2026, up 1.9% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 11.3 full-time-equivalent qualified GPs, there are 4,451 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 16.4 nurses and 27.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 14.4 | 19.3 |
| August 2024 | 14.7 | 19.6 |
| August 2025 | 13.2 | 17.3 |
| August 2026 | 11.3 | 15.0 |
From June 2026 to August 2026 the practice recorded 19,482 appointments a month, or 386 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 20% took place on the day they were booked and 22% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Westrop Medical Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 386 | 556 | 510 |
| Face to face | 92% | 64% | 63% |
| Same day as booked | 20% | 40% | 45% |
| More than 28 days after booking | 22% | 7% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.3% against 0.6%), dementia (0.5% against 0.8%) and osteoporosis (0.8% against 1.2%). The practice's patients live in areas with an average deprivation score of 13.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.2% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| COPD | All ages | 1.6% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.5% | 74.9% |
Westrop Medical Practice, Newburgh Place, Highworth, Swindon, SN6 7DN. Phone: 01793 762218. Website: www.westropsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Merchiston Surgery | 5.6 km | 64% |
| Elm Tree Surgery | 5.6 km | 88% |
| Abbey Meads Medical Group | 6.7 km | 75% |
| Hawthorn Medical Centre | 7.7 km | 56% |
| North Swindon Practice | 7.9 km | 69% |
How do patients rate Westrop Medical Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Westrop Medical Practice as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at Westrop Medical Practice?
50,422 patients were registered in September 2026, up 1.9% on a year earlier.
What is Westrop Medical Practice's CQC rating?
Good overall, published in March 2020.
How many GPs does Westrop Medical Practice have?
11.3 full-time-equivalent qualified GPs (21 qualified GPs by headcount), which is 4,451 patients per GP against 2,171 across England.
Are appointments at Westrop Medical Practice face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westrop Medical Practice's phone number?
01793 762218.