Elm Tree Surgery, Swindon: patient reviews and CQC rating
Elm Tree Surgery is a GP practice in Swindon with 8,878 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 3.6 full-time-equivalent qualified GPs, or 2,448 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elm Tree Surgery
Its best result against England is the share who described their overall experience of the practice as good: 88%, above the England figure of 77%. Its weakest is the share who said the wait for their last appointment was about right: 69%, against 69% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 22 practices in Swindon with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (87%). 100 patients answered the survey (response rate 34%).
| Survey question | Elm Tree Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 88% | 81% | 77% |
| Easy to contact by phone | 60% | 62% | 57% |
| Easy to contact via the website | 62% | 59% | 58% |
| Easy to contact via the NHS App | 59% | 56% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 69% | 71% | 69% |
| Listened to well | 94% | 90% | 87% |
| Treated with care and concern | 96% | 89% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 96% | 92% | 90% |
In the Friends and Family Test for July 2026, 94% of 268 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Elm Tree Surgery is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,878 patients were registered at Elm Tree Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,448 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 2.1 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 7.6 |
| August 2024 | 5.1 | 8.3 |
| August 2025 | 4.1 | 7.3 |
| August 2026 | 3.6 | 6.4 |
From June 2026 to August 2026 the practice recorded 3,882 appointments a month, or 437 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 17% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Elm Tree Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 437 | 556 | 510 |
| Face to face | 84% | 64% | 63% |
| Same day as booked | 17% | 40% | 45% |
| More than 28 days after booking | 16% | 7% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), chronic kidney disease (1.5% against 4.6%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.1 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.3% | 15.2% |
| Depression | 18+ yrs | 8.1% | 14.3% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.0% | 74.9% |
Elm Tree Surgery, High Street, Shrivenham, Swindon, SN6 8AG. Phone: 01793 782207. Website: www.elmtreesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westrop Medical Practice | 5.6 km | 78% |
| Merchiston Surgery | 6.7 km | 64% |
| Eldene Surgery | 7.5 km | 73% |
| White Horse Medical Practice | 7.8 km | 80% |
| Priory Road Medical Centre | 8.3 km | 81% |
- Ridgeway View Family Practice (83% overall experience good)
How do patients rate Elm Tree Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Elm Tree Surgery as good, above the England figure of 77%. 60% found it easy to get through by phone.
How many patients are registered at Elm Tree Surgery?
8,878 patients were registered in September 2026, up 1.0% on a year earlier.
What is Elm Tree Surgery's CQC rating?
Good overall, published in March 2019.
How many GPs does Elm Tree Surgery have?
3.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,448 patients per GP against 2,171 across England.
Are appointments at Elm Tree Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elm Tree Surgery's phone number?
01793 782207.