Priory Road Medical Centre, Swindon: patient reviews and CQC rating
Priory Road Medical Centre is a GP practice in Swindon with 8,582 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in October 2023. It has 5.7 full-time-equivalent qualified GPs, or 1,509 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Priory Road Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 64%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 54%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 9th of the 22 practices in Swindon with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (77%). 102 patients answered the survey (response rate 25%).
| Survey question | Priory Road Medical Centre | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 81% | 81% | 77% |
| Easy to contact by phone | 64% | 62% | 57% |
| Easy to contact via the website | 51% | 59% | 58% |
| Easy to contact via the NHS App | 55% | 56% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 75% | 76% | 73% |
| Wait for appointment about right | 54% | 71% | 69% |
| Listened to well | 89% | 90% | 87% |
| Treated with care and concern | 89% | 89% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 81% | 92% | 90% |
CQC's overall rating for Priory Road Medical Centre is Good, published in October 2023. All 5 key questions are rated Good. It held the same rating in the report before (July 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,582 patients were registered at Priory Road Medical Centre in September 2026, down 2.4% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 1,509 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 4.9 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 5.6 |
| August 2024 | 4.7 | 6.7 |
| August 2025 | 5.4 | 6.5 |
| August 2026 | 5.7 | 7.8 |
From June 2026 to August 2026 the practice recorded 3,522 appointments a month, or 410 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 24% took place on the day they were booked and 23% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Priory Road Medical Centre | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 410 | 556 | 510 |
| Face to face | 87% | 64% | 63% |
| Same day as booked | 24% | 40% | 45% |
| More than 28 days after booking | 23% | 7% | 5% |
| Did not attend | 7% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.7% against 0.6%), osteoporosis (2.1% against 1.2%) and epilepsy (1.3% against 0.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and cancer (3.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 31.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.0% | 15.2% |
| Depression | 18+ yrs | 16.8% | 14.3% |
| Diabetes | 17+ yrs | 11.2% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| COPD | All ages | 2.9% | 1.9% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Peripheral arterial disease | All ages | 1.7% | 0.6% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.8% | 74.9% |
Priory Road Medical Centre, Priory Road, Swindon, SN3 2EZ. Phone: 01793 688744.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingswood Surgery | 0.6 km | 70% |
| Eldene Surgery | 0.8 km | 73% |
| The Lawn Medical Centre | 1.1 km | 85% |
| Victoria Cross Surgery | 2.1 km | 86% |
| The Whalebridge Practice | 2.6 km | 72% |
- Old Town Surgery (90% overall experience good)
- The Lawn Medical Centre (85% overall experience good)
How do patients rate Priory Road Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Priory Road Medical Centre as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Priory Road Medical Centre?
8,582 patients were registered in September 2026, down 2.4% on a year earlier.
What is Priory Road Medical Centre's CQC rating?
Good overall, published in October 2023.
How many GPs does Priory Road Medical Centre have?
5.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,509 patients per GP against 2,171 across England.
Are appointments at Priory Road Medical Centre face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Priory Road Medical Centre's phone number?
01793 688744.