Old Town Surgery, Swindon: patient reviews and CQC rating
Old Town Surgery is a GP practice in Swindon with 9,099 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in November 2023. It has 4.2 full-time-equivalent qualified GPs, or 2,173 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Old Town Surgery
Its best result against England is the share who described their overall experience of the practice as good: 90%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 22 practices in Swindon with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (91%). 122 patients answered the survey (response rate 29%).
| Survey question | Old Town Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 90% | 81% | 77% |
| Easy to contact by phone | 64% | 62% | 57% |
| Easy to contact via the website | 49% | 59% | 58% |
| Easy to contact via the NHS App | 60% | 56% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 71% | 71% | 69% |
| Listened to well | 98% | 90% | 87% |
| Treated with care and concern | 98% | 89% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
CQC's overall rating for Old Town Surgery is Good, published in November 2023. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,099 patients were registered at Old Town Surgery in September 2026, down 2.7% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,173 patients per GP, close to the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 1.7 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 6.3 |
| August 2024 | 4.2 | 4.2 |
| August 2025 | 4.2 | 4.2 |
| August 2026 | 4.2 | 4.2 |
From June 2026 to August 2026 the practice recorded 4,161 appointments a month, or 457 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 20% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Old Town Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 457 | 556 | 510 |
| Face to face | 92% | 64% | 63% |
| Same day as booked | 20% | 40% | 45% |
| More than 28 days after booking | 14% | 7% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), peripheral arterial disease (0.3% against 0.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.0% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Old Town Surgery, Curie Avenue, Swindon, SN1 4GB. Phone: 01793 616057.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Lane Practice | 0.9 km | 73% |
| Victoria Cross Surgery | 1.4 km | 86% |
| The Whalebridge Practice | 1.7 km | 72% |
| Phoenix Surgery | 1.8 km | 65% |
| Ashington House Surgery | 2.2 km | 69% |
- Priory Road Medical Centre (81% overall experience good)
- The Lawn Medical Centre (85% overall experience good)
How do patients rate Old Town Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Old Town Surgery as good, above the England figure of 77%. 64% found it easy to get through by phone.
How many patients are registered at Old Town Surgery?
9,099 patients were registered in September 2026, down 2.7% on a year earlier.
What is Old Town Surgery's CQC rating?
Good overall, published in November 2023.
How many GPs does Old Town Surgery have?
4.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,173 patients per GP against 2,171 across England.
Are appointments at Old Town Surgery face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Old Town Surgery's phone number?
01793 616057.