Park Lane Practice, Swindon: patient reviews and CQC rating
Park Lane Practice is a GP practice in Swindon with 7,501 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in February 2023. It has 1.7 full-time-equivalent qualified GPs, or 4,501 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Park Lane Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 63%, against 57% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 69%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 14th of the 22 practices in Swindon with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (60%). 81 patients answered the survey (response rate 20%).
| Survey question | Park Lane Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 73% | 81% | 77% |
| Easy to contact by phone | 63% | 62% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 41% | 56% | 54% |
| Reception team helpful | 80% | 88% | 85% |
| Last contact good | 62% | 76% | 73% |
| Wait for appointment about right | 52% | 71% | 69% |
| Listened to well | 69% | 90% | 87% |
| Treated with care and concern | 72% | 89% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 80% | 92% | 90% |
CQC's overall rating for Park Lane Practice is Good, published in February 2023. All 5 key questions are rated Good. It held the same rating in the report before (May 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,501 patients were registered at Park Lane Practice in September 2026, down 2.7% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 4,501 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 2.5 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.7 | 4.7 |
| August 2025 | 1.7 | 4.4 |
| August 2026 | 1.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 2,661 appointments a month, or 355 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 26% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Park Lane Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 355 | 556 | 510 |
| Face to face | 84% | 64% | 63% |
| Same day as booked | 26% | 40% | 45% |
| More than 28 days after booking | 0% | 7% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.0% against 1.2%), dementia (0.2% against 0.8%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 18.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.9% | 15.2% |
| Depression | 18+ yrs | 9.1% | 14.3% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| COPD | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
Park Lane Practice, 7-9 Park Lane, Swindon, SN1 5HG. Phone: 01793 523176. Website: www.parklanepractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Old Town Surgery | 0.9 km | 90% |
| The Whalebridge Practice | 1.1 km | 72% |
| Victoria Cross Surgery | 1.3 km | 86% |
| Phoenix Surgery | 1.9 km | 65% |
| Ashington House Surgery | 2.1 km | 69% |
- Phoenix Surgery (65% overall experience good)
- Ridge Green Medical Practice (74% overall experience good)
How do patients rate Park Lane Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Park Lane Practice as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Park Lane Practice?
7,501 patients were registered in September 2026, down 2.7% on a year earlier.
What is Park Lane Practice's CQC rating?
Good overall, published in February 2023.
How many GPs does Park Lane Practice have?
1.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,501 patients per GP against 2,171 across England.
Are appointments at Park Lane Practice face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Park Lane Practice's phone number?
01793 523176.