Phoenix Surgery, Swindon: patient reviews and CQC rating
Phoenix Surgery is a GP practice in Swindon with 4,271 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Requires Improvement overall, in a report published in February 2023. It has 1.0 full-time-equivalent qualified GPs, or 4,271 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Phoenix Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 24%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 8 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 20th of the 22 practices in Swindon with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (72%). 107 patients answered the survey (response rate 28%).
| Survey question | Phoenix Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 65% | 81% | 77% |
| Easy to contact by phone | 71% | 62% | 57% |
| Easy to contact via the website | 31% | 59% | 58% |
| Easy to contact via the NHS App | 24% | 56% | 54% |
| Reception team helpful | 81% | 88% | 85% |
| Last contact good | 63% | 76% | 73% |
| Wait for appointment about right | 49% | 71% | 69% |
| Listened to well | 72% | 90% | 87% |
| Treated with care and concern | 71% | 89% | 86% |
| Confidence and trust in the clinician | 86% | 94% | 93% |
| Needs met | 86% | 92% | 90% |
In the Friends and Family Test for July 2026, 87% of 168 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Phoenix Surgery is Requires Improvement, published in February 2023. 2 key questions are rated differently: Caring Good and Responsive Good. It held the same rating in the report before (November 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
4,271 patients were registered at Phoenix Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 4,271 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,655 appointments a month, or 388 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 26% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Phoenix Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 388 | 556 | 510 |
| Face to face | 78% | 64% | 63% |
| Same day as booked | 26% | 40% | 45% |
| More than 28 days after booking | 0% | 7% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for epilepsy (1.3% against 0.8%). It has a lower share for osteoporosis (0.1% against 1.2%), dementia (0.3% against 0.8%) and chronic kidney disease (3.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 22.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 15.6% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| COPD | All ages | 1.7% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
Phoenix Surgery, Dunwich Drive, Toothill, Swindon, SN5 8SX. Phone: 01793 600400.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ashington House Surgery | 0.5 km | 69% |
| Old Town Surgery | 1.8 km | 90% |
| Ridge Green Medical Practice | 1.9 km | 74% |
| Park Lane Practice | 1.9 km | 73% |
| The Whalebridge Practice | 2.9 km | 72% |
- Park Lane Practice (73% overall experience good)
- Ridge Green Medical Practice (74% overall experience good)
How do patients rate Phoenix Surgery?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Phoenix Surgery as good, below the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Phoenix Surgery?
4,271 patients were registered in September 2026, down 2.1% on a year earlier.
What is Phoenix Surgery's CQC rating?
Requires Improvement overall, published in February 2023.
How many GPs does Phoenix Surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 4,271 patients per GP against 2,171 across England.
Are appointments at Phoenix Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Phoenix Surgery's phone number?
01793 600400.