Ashington House Surgery, Swindon: patient reviews and CQC rating
Ashington House Surgery is a GP practice in Swindon with 10,086 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 4.7 full-time-equivalent qualified GPs, or 2,149 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ashington House Surgery
Its best result against England is the share who said they were treated with care and concern: 88%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 19th of the 22 practices in Swindon with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (67%). 111 patients answered the survey (response rate 32%).
| Survey question | Ashington House Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 69% | 81% | 77% |
| Easy to contact by phone | 27% | 62% | 57% |
| Easy to contact via the website | 33% | 59% | 58% |
| Easy to contact via the NHS App | 37% | 56% | 54% |
| Reception team helpful | 78% | 88% | 85% |
| Last contact good | 54% | 76% | 73% |
| Wait for appointment about right | 60% | 71% | 69% |
| Listened to well | 87% | 90% | 87% |
| Treated with care and concern | 88% | 89% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 87% | 92% | 90% |
In the Friends and Family Test for July 2026, 85% of 268 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ashington House Surgery is Good, published in October 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,086 patients were registered at Ashington House Surgery in September 2026, down 2.7% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 2,149 patients per GP, close to the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 1.7 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 7.8 |
| August 2024 | 5.6 | 8.6 |
| August 2025 | 5.6 | 6.7 |
| August 2026 | 4.7 | 5.5 |
From June 2026 to August 2026 the practice recorded 5,152 appointments a month, or 511 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 45% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Ashington House Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 511 | 556 | 510 |
| Face to face | 81% | 64% | 63% |
| Same day as booked | 45% | 40% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.5% against 1.1%), depression (17.9% against 14.3%) and high blood pressure (18.3% against 15.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), dementia (0.3% against 0.8%) and COPD (1.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 16.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Depression | 18+ yrs | 17.9% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| COPD | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Ashington House Surgery, Ashington Way, Westlea, Swindon, SN5 7XY. Phone: 01793 614840. Website: www.ashingtonhouse.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Phoenix Surgery | 0.5 km | 65% |
| Ridge Green Medical Practice | 1.3 km | 74% |
| Park Lane Practice | 2.1 km | 73% |
| Old Town Surgery | 2.2 km | 90% |
| The Whalebridge Practice | 3.2 km | 72% |
- North Swindon Practice (69% overall experience good)
How do patients rate Ashington House Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Ashington House Surgery as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at Ashington House Surgery?
10,086 patients were registered in September 2026, down 2.7% on a year earlier.
What is Ashington House Surgery's CQC rating?
Good overall, published in October 2021.
How many GPs does Ashington House Surgery have?
4.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,149 patients per GP against 2,171 across England.
Are appointments at Ashington House Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ashington House Surgery's phone number?
01793 614840.