North Swindon Practice, Swindon: patient reviews and CQC rating
North Swindon Practice is a GP practice in Swindon with 19,810 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 9.6 full-time-equivalent qualified GPs, or 2,072 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about North Swindon Practice
Its best result against England is the share who found it easy to contact the practice through its website: 58%, against 58% across England. Its weakest is the share who described their overall experience of the practice as good: 69%, against 77% across England. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 17th of the 22 practices in Swindon with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (76%). 101 patients answered the survey (response rate 34%).
| Survey question | North Swindon Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 69% | 81% | 77% |
| Easy to contact by phone | 51% | 62% | 57% |
| Easy to contact via the website | 58% | 59% | 58% |
| Easy to contact via the NHS App | 54% | 56% | 54% |
| Reception team helpful | 81% | 88% | 85% |
| Last contact good | 69% | 76% | 73% |
| Wait for appointment about right | 63% | 71% | 69% |
| Listened to well | 82% | 90% | 87% |
| Treated with care and concern | 80% | 89% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 83% | 92% | 90% |
CQC's overall rating for North Swindon Practice is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,810 patients were registered at North Swindon Practice in September 2026, down 0.8% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 9.6 full-time-equivalent qualified GPs, there are 2,072 patients per GP, close to the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 8.3 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.5 | 9.3 |
| August 2024 | 9.8 | 10.8 |
| August 2025 | 10.0 | 13.1 |
| August 2026 | 9.6 | 14.3 |
From June 2026 to August 2026 the practice recorded 10,043 appointments a month, or 507 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 44% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | North Swindon Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 507 | 556 | 510 |
| Face to face | 85% | 64% | 63% |
| Same day as booked | 44% | 40% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%) and heart failure (1.6% against 1.1%). It has a lower share for osteoporosis (0.6% against 1.2%), palliative or supportive care needs (0.4% against 0.6%) and serious mental illness (0.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 14.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.5% | 74.9% |
North Swindon Practice, Home Ground Surgery, Thames Avenue, Haydon Wick, Swindon, SN25 1QQ. Phone: 01793 705783.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Abbey Meads Medical Group | 1.2 km | 75% |
| Hawthorn Medical Centre | 2.7 km | 56% |
| Ridge Green Medical Practice | 3.4 km | 74% |
| The Whalebridge Practice | 3.8 km | 72% |
| Park Lane Practice | 3.8 km | 73% |
- Ashington House Surgery (69% overall experience good)
How do patients rate North Swindon Practice?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of North Swindon Practice as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at North Swindon Practice?
19,810 patients were registered in September 2026, down 0.8% on a year earlier.
What is North Swindon Practice's CQC rating?
Good overall, published in May 2018.
How many GPs does North Swindon Practice have?
9.6 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,072 patients per GP against 2,171 across England.
Are appointments at North Swindon Practice face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is North Swindon Practice's phone number?
01793 705783.