Kingswood Surgery, Swindon: patient reviews and CQC rating
Kingswood Surgery is a GP practice in Swindon with 29,413 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, below the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 10.1 full-time-equivalent qualified GPs, or 2,920 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingswood Surgery
Its best result against England is the share who found the reception and administrative team helpful: 89%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 34%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 16th of the 22 practices in Swindon with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (77%). 171 patients answered the survey (response rate 21%).
| Survey question | Kingswood Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 70% | 81% | 77% |
| Easy to contact by phone | 48% | 62% | 57% |
| Easy to contact via the website | 34% | 59% | 58% |
| Easy to contact via the NHS App | 45% | 56% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 58% | 71% | 69% |
| Listened to well | 89% | 90% | 87% |
| Treated with care and concern | 89% | 89% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 89% | 92% | 90% |
In the Friends and Family Test for July 2026, 94% of 465 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kingswood Surgery is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
29,413 patients were registered at Kingswood Surgery in September 2026, up 1.4% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 10.1 full-time-equivalent qualified GPs, there are 2,920 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 9.7 nurses and 17.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 15.2 |
| August 2024 | 6.2 | 15.6 |
| August 2025 | 6.2 | 12.6 |
| August 2026 | 10.1 | 16.0 |
From June 2026 to August 2026 the practice recorded 11,506 appointments a month, or 391 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 27% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Kingswood Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 391 | 556 | 510 |
| Face to face | 79% | 64% | 63% |
| Same day as booked | 27% | 40% | 45% |
| More than 28 days after booking | 0% | 7% | 5% |
| Did not attend | 8% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.2% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), dementia (0.2% against 0.8%) and osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 26.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.2 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.1% | 15.2% |
| Diabetes | 17+ yrs | 11.2% | 7.9% |
| Depression | 18+ yrs | 10.0% | 14.3% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| COPD | All ages | 1.8% | 1.9% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Cancer | All ages | 1.7% | 3.8% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 59.9% | 74.9% |
Kingswood Surgery, Kingswood Avenue, Park North, Swindon, SN3 2RJ. Phone: 01793 534699.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Priory Road Medical Centre | 0.6 km | 81% |
| The Lawn Medical Centre | 1.1 km | 85% |
| Eldene Surgery | 1.2 km | 73% |
| Victoria Cross Surgery | 1.6 km | 86% |
| The Whalebridge Practice | 2.0 km | 72% |
How do patients rate Kingswood Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Kingswood Surgery as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Kingswood Surgery?
29,413 patients were registered in September 2026, up 1.4% on a year earlier.
What is Kingswood Surgery's CQC rating?
Good overall, published in March 2019.
How many GPs does Kingswood Surgery have?
10.1 full-time-equivalent qualified GPs (19 qualified GPs by headcount), which is 2,920 patients per GP against 2,171 across England.
Are appointments at Kingswood Surgery face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingswood Surgery's phone number?
01793 534699.