Ridgeway View Family Practice, Swindon: patient reviews and CQC rating
Ridgeway View Family Practice is a GP practice in Swindon with 14,925 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in October 2023. It has 10.6 full-time-equivalent qualified GPs, or 1,406 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ridgeway View Family Practice
Its best result against England is the share who said they were treated with care and concern: 94%, above the England figure of 86%. Its weakest is the share who found it easy to contact the practice using the NHS App: 32%, below the England figure of 54%. Of the 11 results in the table, 2 are above England and 3 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 7th of the 22 practices in Swindon with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (81%). 99 patients answered the survey (response rate 34%).
| Survey question | Ridgeway View Family Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 83% | 81% | 77% |
| Easy to contact by phone | 40% | 62% | 57% |
| Easy to contact via the website | 57% | 59% | 58% |
| Easy to contact via the NHS App | 32% | 56% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 48% | 71% | 69% |
| Listened to well | 93% | 90% | 87% |
| Treated with care and concern | 94% | 89% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
In the Friends and Family Test for July 2026, 83% of 898 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ridgeway View Family Practice is Good, published in October 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,925 patients were registered at Ridgeway View Family Practice in September 2026, almost the same as a year earlier.
25% of its patients are aged 65 or over, against 19% across England. With 10.6 full-time-equivalent qualified GPs, there are 1,406 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 3.4 nurses and 15.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.5 | 11.8 |
| August 2024 | 9.3 | 11.6 |
| August 2025 | 9.1 | 10.0 |
| August 2026 | 10.6 | 15.5 |
From June 2026 to August 2026 the practice recorded 9,770 appointments a month, or 655 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 45% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Ridgeway View Family Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 655 | 556 | 510 |
| Face to face | 65% | 64% | 63% |
| Same day as booked | 45% | 40% | 45% |
| More than 28 days after booking | 14% | 7% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.9% against 1.2%), heart failure (2.3% against 1.1%) and dementia (1.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 11.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.8% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 2.3% | 1.1% |
| COPD | All ages | 2.1% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
Ridgeway View Family Practice, Wroughton Health Centre, Barrett Way, Wroughton, Swindon, SN4 9LW. Phone: 01793 812221.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Old Town Surgery | 2.9 km | 90% |
| The Lawn Medical Centre | 3.3 km | 85% |
| Victoria Cross Surgery | 3.6 km | 86% |
| Park Lane Practice | 3.9 km | 73% |
| Phoenix Surgery | 3.9 km | 65% |
- Elm Tree Surgery (88% overall experience good)
How do patients rate Ridgeway View Family Practice?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Ridgeway View Family Practice as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at Ridgeway View Family Practice?
14,925 patients were registered in September 2026, down 0.4% on a year earlier.
What is Ridgeway View Family Practice's CQC rating?
Good overall, published in October 2023.
How many GPs does Ridgeway View Family Practice have?
10.6 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,406 patients per GP against 2,171 across England.
Are appointments at Ridgeway View Family Practice face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ridgeway View Family Practice's phone number?
01793 812221.