Hawthorn and Merchiston PCN: primary care network practices and patient survey
Hawthorn and Merchiston PCN is a primary care network of 2 GP practices with 25,218 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,513 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Hawthorn and Merchiston PCN with survey results, the share of patients describing their overall experience as good ranges from 56% at Hawthorn Medical Centre to 64% at Merchiston Surgery, with a median of 60% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Hawthorn Medical Centre has the highest share finding it easy to get through by phone (30%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Merchiston Surgery | 13,267 | 64% | 21% | Requires improvement | 2,365 |
| Hawthorn Medical Centre | 11,951 | 56% | 30% | Good | 2,701 |
Results for the network as a whole, from 231 responses, against Bath and North East Somerset, Swindon and Wiltshire and England.
| Survey question | Hawthorn and Merchiston PCN | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 60% | 81% | 77% |
| Easy to contact by phone | 25% | 62% | 57% |
| Easy to contact via the website | 22% | 59% | 58% |
| Easy to contact via the NHS App | 26% | 56% | 54% |
| Reception team helpful | 74% | 88% | 85% |
| Last contact good | 46% | 76% | 73% |
| Wait for appointment about right | 51% | 71% | 69% |
| Listened to well | 84% | 90% | 87% |
| Treated with care and concern | 80% | 89% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 86% | 92% | 90% |
There are 2,513 registered patients per full-time-equivalent qualified GP in Hawthorn and Merchiston PCN, more than England's 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. Practices recorded 534 appointments a month per 1,000 patients (England: 510), 66% of them face to face. 38% of appointments took place on the day they were booked (England: 45%).
23% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.2% over the year (England: shrank 1.1%).
| Measure | Hawthorn and Merchiston PCN | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Patients per qualified GP | 2,513 | 2,110 | 2,171 |
| Appointments per 1,000 patients a month | 534 | 556 | 510 |
| Face-to-face appointments | 66% | 64% | 63% |
| Same day as booked | 38% | 40% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 23% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Hawthorn and Merchiston PCN is heart failure (2.6% against 1.1%), and the furthest below is palliative care (0.5% against 0.6%).
| Condition register | Age group | Hawthorn and Merchiston PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 19.7% | 15.2% | 5,111 |
| Depression | 18+ yrs | 13.7% | 14.3% | 2,872 |
| Diabetes | 17+ yrs | 10.9% | 7.9% | 2,317 |
| Asthma | 6+ yrs | 8.0% | 6.6% | 1,965 |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% | 1,171 |
| Cancer | All ages | 4.4% | 3.8% | 1,147 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 934 |
| COPD | All ages | 3.3% | 1.9% | 856 |
| Atrial fibrillation | All ages | 3.0% | 2.2% | 773 |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% | 287 |
| Heart failure | All ages | 2.6% | 1.1% | 661 |
| Stroke and TIA | All ages | 2.3% | 1.9% | 602 |
| Serious mental illness | All ages | 1.1% | 1.0% | 274 |
| Dementia | All ages | 1.1% | 0.8% | 273 |
| Epilepsy | 18+ yrs | 1.1% | 0.8% | 221 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 210 |
| Learning disability | All ages | 0.8% | 0.6% | 214 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 187 |
| Palliative care | All ages | 0.5% | 0.6% | 122 |
- Brunel Health Group Pcn1 (2 practices)
- Brunel Health Group Pcn3 (2 practices)
- Brunel Health Group Pcn5 (3 practices)
- Brunel Health Group Pcn6 (3 practices)
- Wyvern Health Partnership PCN (3 practices)
Which practices are in Hawthorn and Merchiston PCN?
Hawthorn Medical Centre and Merchiston Surgery.
How do patients rate Hawthorn and Merchiston PCN?
60% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Hawthorn and Merchiston PCN cover?
25,218 registered patients across 2 practices in September 2026.
How many patients per GP does Hawthorn and Merchiston PCN have?
2,513 per full-time-equivalent qualified GP, against 2,171 across England.