Malmesbury Medical Partnership, Malmesbury: patient reviews and CQC rating
Malmesbury Medical Partnership is a GP practice in Malmesbury with 16,718 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Outstanding overall, in a report published in May 2016. It has 9.9 full-time-equivalent qualified GPs, or 1,681 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Malmesbury Medical Partnership
Its best result against England is the share who found it easy to contact the practice through its website: 75%, above the England figure of 58%. Its result closest to England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
70% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (89%). 98 patients answered the survey (response rate 36%).
| Survey question | Malmesbury Medical Partnership | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 91% | 81% | 77% |
| Easy to contact by phone | 70% | 62% | 57% |
| Easy to contact via the website | 75% | 59% | 58% |
| Easy to contact via the NHS App | 67% | 56% | 54% |
| Reception team helpful | 97% | 88% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 73% | 71% | 69% |
| Listened to well | 93% | 90% | 87% |
| Treated with care and concern | 91% | 89% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
In the Friends and Family Test for July 2026, 95% of 439 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Malmesbury Medical Partnership is Outstanding, published in May 2016. 2 key questions are rated differently: Safe Good and Caring Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
16,718 patients were registered at Malmesbury Medical Partnership in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 9.9 full-time-equivalent qualified GPs, there are 1,681 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 4.6 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.9 | 13.0 |
| August 2024 | 9.3 | 13.2 |
| August 2025 | 9.3 | 12.9 |
| August 2026 | 9.9 | 12.5 |
From June 2026 to August 2026 the practice recorded 9,052 appointments a month, or 541 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 31% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Malmesbury Medical Partnership | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 541 | 556 | 510 |
| Face to face | 83% | 64% | 63% |
| Same day as booked | 31% | 40% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%), atrial fibrillation (3.6% against 2.2%) and heart failure (1.7% against 1.1%). It has a lower share for a learning disability (0.2% against 0.6%), serious mental illness (0.6% against 1.0%) and depression (9.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 10.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.7 years for women and 83.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 9.1% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| COPD | All ages | 1.3% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.3% | 74.9% |
Malmesbury Medical Partnership, Malmesbury Primary Care Centre, Malmesbury, SN16 0FB. Phone: 01666 825825. Website: www.malmesburypcc.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tolsey Surgery | 8.2 km | 89% |
| Jubilee Field Surgery | 12.4 km | 96% |
| Hathaway Medical Partnership | 12.6 km | 74% |
| New Court Surgery | 13.7 km | 81% |
| Rowden Medical Partnership | 13.9 km | 93% |
- Cricklade Surgery (89% overall experience good)
- New Court Surgery (81% overall experience good)
- Purton Medical Practice (90% overall experience good)
- Tinkers Lane Surgery (69% overall experience good)
- Tolsey Surgery (89% overall experience good)
How do patients rate Malmesbury Medical Partnership?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Malmesbury Medical Partnership as good, above the England figure of 77%. 70% found it easy to get through by phone.
How many patients are registered at Malmesbury Medical Partnership?
16,718 patients were registered in September 2026, down 0.0% on a year earlier.
What is Malmesbury Medical Partnership's CQC rating?
Outstanding overall, published in May 2016.
How many GPs does Malmesbury Medical Partnership have?
9.9 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,681 patients per GP against 2,171 across England.
Are appointments at Malmesbury Medical Partnership face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Malmesbury Medical Partnership's phone number?
01666 825825.