Tolsey Surgery, Malmesbury: patient reviews and CQC rating
Tolsey Surgery is a GP practice in Malmesbury with 3,328 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 1.4 full-time-equivalent qualified GPs, or 2,355 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Tolsey Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 65%, against 69% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
77% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (85%). 108 patients answered the survey (response rate 42%).
| Survey question | Tolsey Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 89% | 81% | 77% |
| Easy to contact by phone | 77% | 62% | 57% |
| Easy to contact via the website | 56% | 59% | 58% |
| Easy to contact via the NHS App | 57% | 56% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 65% | 71% | 69% |
| Listened to well | 98% | 90% | 87% |
| Treated with care and concern | 97% | 89% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
In the Friends and Family Test for July 2026, 96% of 205 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Tolsey Surgery is Good, published in December 2016. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,328 patients were registered at Tolsey Surgery in September 2026, down 2.5% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 2,355 patients per GP, close to the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 1.0 nurses and 4.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 2.3 |
| August 2024 | 1.4 | 3.3 |
| August 2025 | 1.4 | 2.3 |
| August 2026 | 1.4 | 2.3 |
From June 2026 to August 2026 the practice recorded 2,152 appointments a month, or 647 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 41% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Tolsey Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 647 | 556 | 510 |
| Face to face | 55% | 64% | 63% |
| Same day as booked | 41% | 40% | 45% |
| More than 28 days after booking | 12% | 7% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.6% against 2.2%) and cancer (5.5% against 3.8%). It has a lower share for serious mental illness (0.3% against 1.0%), depression (7.3% against 14.3%) and COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 13.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Depression | 18+ yrs | 7.3% | 14.3% |
| Diabetes | 17+ yrs | 5.6% | 7.9% |
| Cancer | All ages | 5.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Serious mental illness | All ages | 0.3% | 1.0% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.0% | 74.9% |
Tolsey Surgery, High Street, Sherston, Malmesbury, SN16 0LQ. Phone: 01666 840270. Website: www.tolseysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Malmesbury Medical Partnership | 8.2 km | 91% |
| Jubilee Field Surgery | 9.8 km | 96% |
| Culverhay Surgery | 12.0 km | 86% |
| Chipping Surgery | 12.1 km | 80% |
| Hathaway Medical Partnership | 12.6 km | 74% |
- Cricklade Surgery (89% overall experience good)
- Malmesbury Medical Partnership (91% overall experience good)
- New Court Surgery (81% overall experience good)
- Purton Medical Practice (90% overall experience good)
- Tinkers Lane Surgery (69% overall experience good)
How do patients rate Tolsey Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Tolsey Surgery as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Tolsey Surgery?
3,328 patients were registered in September 2026, down 2.5% on a year earlier.
What is Tolsey Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Tolsey Surgery have?
1.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,355 patients per GP against 2,171 across England.
Are appointments at Tolsey Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Tolsey Surgery's phone number?
01666 840270.