South Hermitage Surgery, Shrewsbury: patient reviews and CQC rating
South Hermitage Surgery is a GP practice in Shrewsbury with 9,115 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 4.9 full-time-equivalent qualified GPs, or 1,868 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about South Hermitage Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 79%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 69%, against 69% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 16 practices in Shrewsbury with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (91%). 126 patients answered the survey (response rate 35%).
| Survey question | South Hermitage Surgery | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 94% | 77% | 77% |
| Easy to contact by phone | 81% | 53% | 57% |
| Easy to contact via the website | 69% | 59% | 58% |
| Easy to contact via the NHS App | 79% | 59% | 54% |
| Reception team helpful | 97% | 85% | 85% |
| Last contact good | 91% | 72% | 73% |
| Wait for appointment about right | 69% | 69% | 69% |
| Listened to well | 97% | 88% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 99% of 207 responses rated the practice good or very good (England: 92%).
CQC's overall rating for South Hermitage Surgery is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,115 patients were registered at South Hermitage Surgery in September 2026, up 1.2% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 1,868 patients per GP, fewer than the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 3.0 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 4.1 |
| August 2024 | 4.2 | 5.1 |
| August 2025 | 4.2 | 4.2 |
| August 2026 | 4.9 | 4.9 |
From June 2026 to August 2026 the practice recorded 3,628 appointments a month, or 398 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 44% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | South Hermitage Surgery | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 398 | 498 | 510 |
| Face to face | 64% | 63% | 63% |
| Same day as booked | 44% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%), atrial fibrillation (3.2% against 2.2%) and cancer (5.1% against 3.8%). It has a lower share for COPD (1.1% against 1.9%) and diabetes (6.1% against 7.9%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.3% | 14.3% |
| High blood pressure | All ages | 14.6% | 15.2% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.2% | 74.9% |
South Hermitage Surgery, The Surgery, South Hermitage, Belle Vue, Shrewsbury, SY3 7JS. Phone: 01743 343148. Website: www.shsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Marysville Medical Practice | 0.4 km | 90% |
| Riverside Medical Practice | 1.0 km | 78% |
| Claremont Bank Surgery | 1.0 km | 92% |
| Marden Medical Practice | 1.5 km | 80% |
| Radbrook Green Surgery | 1.6 km | 83% |
- Belvidere Medical Practice (81% overall experience good)
- Claremont Bank Surgery (92% overall experience good)
- Dr Guildford and Partners (95% overall experience good)
- Marden Medical Practice (80% overall experience good)
- Marysville Medical Practice (90% overall experience good)
- Mytton Oak Medical Practice (77% overall experience good)
- Radbrook Green Surgery (83% overall experience good)
- Riverside Medical Practice (78% overall experience good)
- Severn Fields Medical Practice (56% overall experience good)
- The Beeches Medical Practice (88% overall experience good)
How do patients rate South Hermitage Surgery?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of South Hermitage Surgery as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at South Hermitage Surgery?
9,115 patients were registered in September 2026, up 1.2% on a year earlier.
What is South Hermitage Surgery's CQC rating?
Good overall, published in April 2016.
How many GPs does South Hermitage Surgery have?
4.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,868 patients per GP against 2,171 across England.
Are appointments at South Hermitage Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is South Hermitage Surgery's phone number?
01743 343148.