Claremont Bank Surgery, Shrewsbury: patient reviews and CQC rating
Claremont Bank Surgery is a GP practice in Shrewsbury with 7,906 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2024. It has 4.8 full-time-equivalent qualified GPs, or 1,647 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Claremont Bank Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 3rd of the 16 practices in Shrewsbury with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (89%). 111 patients answered the survey (response rate 34%).
| Survey question | Claremont Bank Surgery | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 92% | 77% | 77% |
| Easy to contact by phone | 87% | 53% | 57% |
| Easy to contact via the website | 87% | 59% | 58% |
| Easy to contact via the NHS App | 77% | 59% | 54% |
| Reception team helpful | 95% | 85% | 85% |
| Last contact good | 93% | 72% | 73% |
| Wait for appointment about right | 81% | 69% | 69% |
| Listened to well | 97% | 88% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 97% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 148 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Claremont Bank Surgery is Requires Improvement, published in January 2024. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Good. Its previous overall rating was Good (January 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,906 patients were registered at Claremont Bank Surgery in September 2026, almost the same as a year earlier.
28% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 1,647 patients per GP, fewer than the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 1.3 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 5.9 |
| August 2024 | 4.8 | 5.7 |
| August 2025 | 4.8 | 5.7 |
| August 2026 | 4.8 | 5.9 |
From June 2026 to August 2026 the practice recorded 2,536 appointments a month, or 321 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 56% took place on the day they were booked and 17% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Claremont Bank Surgery | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 321 | 498 | 510 |
| Face to face | 66% | 63% | 63% |
| Same day as booked | 56% | 48% | 45% |
| More than 28 days after booking | 17% | 4% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.1% against 2.2%), stroke or TIA (2.6% against 1.9%) and cancer (5.2% against 3.8%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%) and a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.2% | 15.2% |
| Depression | 18+ yrs | 16.7% | 14.3% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Cancer | All ages | 5.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.1% | 74.9% |
Claremont Bank Surgery, Claremont Bank, Shrewsbury, SY1 1RL. Phone: 01743 248244. Website: www.claremontbanksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Riverside Medical Practice | 0.1 km | 78% |
| South Hermitage Surgery | 1.0 km | 94% |
| Marysville Medical Practice | 1.4 km | 90% |
| Radbrook Green Surgery | 1.7 km | 83% |
| Belvidere Medical Practice | 1.9 km | 81% |
- Belvidere Medical Practice (81% overall experience good)
- Dr Guildford and Partners (95% overall experience good)
- Marden Medical Practice (80% overall experience good)
- Marysville Medical Practice (90% overall experience good)
- Mytton Oak Medical Practice (77% overall experience good)
- Radbrook Green Surgery (83% overall experience good)
- Riverside Medical Practice (78% overall experience good)
- Severn Fields Medical Practice (56% overall experience good)
- South Hermitage Surgery (94% overall experience good)
- The Beeches Medical Practice (88% overall experience good)
How do patients rate Claremont Bank Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Claremont Bank Surgery as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Claremont Bank Surgery?
7,906 patients were registered in September 2026, up 0.3% on a year earlier.
What is Claremont Bank Surgery's CQC rating?
Requires Improvement overall, published in January 2024.
How many GPs does Claremont Bank Surgery have?
4.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,647 patients per GP against 2,171 across England.
Are appointments at Claremont Bank Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Claremont Bank Surgery's phone number?
01743 248244.