Radbrook Green Surgery, Shrewsbury: patient reviews and CQC rating
Radbrook Green Surgery is a GP practice in Shrewsbury with 10,453 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 4.8 full-time-equivalent qualified GPs, or 2,172 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Radbrook Green Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 82%, above the England figure of 58%. Its weakest is the share who said their needs were met at their last appointment: 87%, against 90% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 8th of the 16 practices in Shrewsbury with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (86%). 107 patients answered the survey (response rate 35%).
| Survey question | Radbrook Green Surgery | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 83% | 77% | 77% |
| Easy to contact by phone | 62% | 53% | 57% |
| Easy to contact via the website | 82% | 59% | 58% |
| Easy to contact via the NHS App | 70% | 59% | 54% |
| Reception team helpful | 90% | 85% | 85% |
| Last contact good | 83% | 72% | 73% |
| Wait for appointment about right | 74% | 69% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 99% of 275 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Radbrook Green Surgery is Good, published in March 2019. One key question is rated differently: Caring Outstanding. It held the same rating in the report before (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
10,453 patients were registered at Radbrook Green Surgery in September 2026, down 2.4% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 2,172 patients per GP, close to the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 1.5 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 7.3 |
| August 2024 | 5.2 | 6.9 |
| August 2025 | 5.2 | 5.9 |
| August 2026 | 4.8 | 6.7 |
From June 2026 to August 2026 the practice recorded 4,102 appointments a month, or 392 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 48% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Radbrook Green Surgery | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 392 | 498 | 510 |
| Face to face | 59% | 63% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 10% | 4% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%), stroke or TIA (3.2% against 1.9%) and cancer (6.4% against 3.8%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 17.4% | 14.3% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Cancer | All ages | 6.4% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 87.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.4% | 74.9% |
Radbrook Green Surgery, Bank Farm Road, Shrewsbury, SY3 6DU. Phone: 01743 231817. Website: www.radbrookgreen.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| South Hermitage Surgery | 1.6 km | 94% |
| Claremont Bank Surgery | 1.7 km | 92% |
| Marysville Medical Practice | 1.8 km | 90% |
| Riverside Medical Practice | 1.8 km | 78% |
| Mytton Oak Medical Practice | 2.0 km | 77% |
- Belvidere Medical Practice (81% overall experience good)
- Claremont Bank Surgery (92% overall experience good)
- Dr Guildford and Partners (95% overall experience good)
- Marden Medical Practice (80% overall experience good)
- Marysville Medical Practice (90% overall experience good)
- Mytton Oak Medical Practice (77% overall experience good)
- Riverside Medical Practice (78% overall experience good)
- Severn Fields Medical Practice (56% overall experience good)
- South Hermitage Surgery (94% overall experience good)
- The Beeches Medical Practice (88% overall experience good)
How do patients rate Radbrook Green Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Radbrook Green Surgery as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Radbrook Green Surgery?
10,453 patients were registered in September 2026, down 2.4% on a year earlier.
What is Radbrook Green Surgery's CQC rating?
Good overall, published in March 2019.
How many GPs does Radbrook Green Surgery have?
4.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,172 patients per GP against 2,171 across England.
Are appointments at Radbrook Green Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Radbrook Green Surgery's phone number?
01743 231817.