Westbury Medical Centre, Shrewsbury: patient reviews and CQC rating
Westbury Medical Centre is a GP practice in Shrewsbury with 2,716 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 1.1 full-time-equivalent qualified GPs, or 2,546 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westbury Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 86%, above the England figure of 69%. Its weakest is the share who said they were treated with care and concern: 83%, against 86% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 12th of the 16 practices in Shrewsbury with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (87%). 104 patients answered the survey (response rate 38%).
| Survey question | Westbury Medical Centre | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 79% | 77% | 77% |
| Easy to contact by phone | 66% | 53% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 59% | 54% |
| Reception team helpful | 93% | 85% | 85% |
| Last contact good | 77% | 72% | 73% |
| Wait for appointment about right | 86% | 69% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 89% | 90% | 90% |
In the Friends and Family Test for July 2026, 100% of 10 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Westbury Medical Centre is Good, published in December 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,716 patients were registered at Westbury Medical Centre in September 2026, up 1.5% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 2,546 patients per GP, more than the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 1.5 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 1,529 appointments a month, or 563 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 52% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Westbury Medical Centre | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 563 | 498 | 510 |
| Face to face | 68% | 63% | 63% |
| Same day as booked | 52% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (3.2% against 1.9%), cancer (6.4% against 3.8%) and atrial fibrillation (3.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 18.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.5 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.4% | 15.2% |
| Depression | 18+ yrs | 12.8% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Cancer | All ages | 6.4% | 3.8% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Westbury Medical Centre, Westbury, Shrewsbury, SY5 9QX. Phone: 01743 884727.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pontesbury & Worthen Medical Practice | 5.5 km | 89% |
| Mytton Oak Medical Practice | 11.1 km | 77% |
| Radbrook Green Surgery | 12.3 km | 83% |
| The Beeches Medical Practice | 12.4 km | 88% |
| Knockin Medical Centre | 13.0 km | 89% |
- Clive Medical Practice (78% overall experience good)
- Knockin Medical Centre (89% overall experience good)
- Pontesbury & Worthen Medical Practice (89% overall experience good)
- Shawbury Medical Practice (84% overall experience good)
How do patients rate Westbury Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Westbury Medical Centre as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Westbury Medical Centre?
2,716 patients were registered in September 2026, up 1.5% on a year earlier.
What is Westbury Medical Centre's CQC rating?
Good overall, published in December 2017.
How many GPs does Westbury Medical Centre have?
1.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,546 patients per GP against 2,171 across England.
Are appointments at Westbury Medical Centre face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westbury Medical Centre's phone number?
01743 884727.