Clive Medical Practice, Shrewsbury: patient reviews and CQC rating
Clive Medical Practice is a GP practice in Shrewsbury with 4,513 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 2.0 full-time-equivalent qualified GPs, or 2,272 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Clive Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 66%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 65%, against 69% across England. With 103 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 13th of the 16 practices in Shrewsbury with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (89%). 103 patients answered the survey (response rate 35%).
| Survey question | Clive Medical Practice | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 78% | 77% | 77% |
| Easy to contact by phone | 65% | 53% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 66% | 59% | 54% |
| Reception team helpful | 87% | 85% | 85% |
| Last contact good | 80% | 72% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 89% | 90% | 90% |
In the Friends and Family Test for July 2026, 98% of 264 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Clive Medical Practice is Good, published in October 2016. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,513 patients were registered at Clive Medical Practice in September 2026, down 1.9% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,272 patients per GP, close to the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 1.4 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 0.4 | 0.4 |
| August 2025 | 0.4 | 0.4 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 2,196 appointments a month, or 487 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 42% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Clive Medical Practice | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 487 | 498 | 510 |
| Face to face | 73% | 63% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 7% | 4% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (3.7% against 1.9%), chronic kidney disease (8.8% against 4.6%) and atrial fibrillation (3.7% against 2.2%). It has a lower share for a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 16.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% |
| Depression | 18+ yrs | 13.8% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.8% | 4.6% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 3.7% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
99% of the practice's patients live in the SY4 postcode district. 100% live in Shropshire, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SY4 | 4,504 | 99% |
Clive Medical Practice, The Surgery, 20 High Street, Clive, Shrewsbury, SY4 5PS. Phone: 01939 220295.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wem and Prees Medical Practice | 5.0 km | 79% |
| Shawbury Medical Practice | 5.5 km | 84% |
| Severn Fields Medical Practice | 9.6 km | 56% |
| Dr Guildford and Partners | 9.6 km | 95% |
| Hodnet Medical Centre | 10.7 km | 96% |
- Knockin Medical Centre (89% overall experience good)
- Pontesbury & Worthen Medical Practice (89% overall experience good)
- Shawbury Medical Practice (84% overall experience good)
- Westbury Medical Centre (79% overall experience good)
How do patients rate Clive Medical Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Clive Medical Practice as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Clive Medical Practice?
4,513 patients were registered in September 2026, down 1.9% on a year earlier.
What is Clive Medical Practice's CQC rating?
Good overall, published in October 2016.
How many GPs does Clive Medical Practice have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,272 patients per GP against 2,171 across England.
Are appointments at Clive Medical Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Clive Medical Practice's phone number?
01939 220295.