Pontesbury & Worthen Medical Practice, Shrewsbury: patient reviews and CQC rating
Pontesbury & Worthen Medical Practice is a GP practice in Shrewsbury with 10,284 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 4.1 full-time-equivalent qualified GPs, or 2,492 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pontesbury & Worthen Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 16 practices in Shrewsbury with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (89%). 139 patients answered the survey (response rate 41%).
| Survey question | Pontesbury & Worthen Medical Practice | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 89% | 77% | 77% |
| Easy to contact by phone | 74% | 53% | 57% |
| Easy to contact via the website | 51% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 59% | 54% |
| Reception team helpful | 90% | 85% | 85% |
| Last contact good | 79% | 72% | 73% |
| Wait for appointment about right | 69% | 69% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 98% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 429 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pontesbury & Worthen Medical Practice is Good, published in November 2016. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,284 patients were registered at Pontesbury & Worthen Medical Practice in September 2026, down 1.5% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,492 patients per GP, more than the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 3.0 nurses and 9.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 4.9 |
| August 2024 | 3.9 | 4.7 |
| August 2025 | 3.9 | 4.9 |
| August 2026 | 4.1 | 5.2 |
From June 2026 to August 2026 the practice recorded 5,423 appointments a month, or 527 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 43% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Pontesbury & Worthen Medical Practice | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 527 | 498 | 510 |
| Face to face | 70% | 63% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 12% | 4% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.2% against 4.6%), cancer (6.7% against 3.8%) and dementia (1.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 18.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.9% | 14.3% |
| High blood pressure | All ages | 19.0% | 15.2% |
| Chronic kidney disease | 18+ yrs | 9.2% | 4.6% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Cancer | All ages | 6.7% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
Pontesbury & Worthen Medical Practice, Hall Bank, Pontesbury, Shrewsbury, SY5 0RF. Phone: 01743 790325. Website: www.pontesburymedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westbury Medical Centre | 5.5 km | 79% |
| The Beeches Medical Practice | 8.2 km | 88% |
| Mytton Oak Medical Practice | 8.8 km | 77% |
| Radbrook Green Surgery | 9.1 km | 83% |
| South Hermitage Surgery | 10.7 km | 94% |
- Clive Medical Practice (78% overall experience good)
- Knockin Medical Centre (89% overall experience good)
- Shawbury Medical Practice (84% overall experience good)
- Westbury Medical Centre (79% overall experience good)
How do patients rate Pontesbury & Worthen Medical Practice?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Pontesbury & Worthen Medical Practice as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Pontesbury & Worthen Medical Practice?
10,284 patients were registered in September 2026, down 1.5% on a year earlier.
What is Pontesbury & Worthen Medical Practice's CQC rating?
Good overall, published in November 2016.
How many GPs does Pontesbury & Worthen Medical Practice have?
4.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,492 patients per GP against 2,171 across England.
Are appointments at Pontesbury & Worthen Medical Practice face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pontesbury & Worthen Medical Practice's phone number?
01743 790325.