Marden Medical Practice, Shrewsbury: patient reviews and CQC rating
Marden Medical Practice is a GP practice in Shrewsbury with 11,158 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Outstanding overall, in a report published in November 2019. It has 5.2 full-time-equivalent qualified GPs, or 2,129 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Marden Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 67%, against 54% across England. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 10th of the 16 practices in Shrewsbury with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 21 points higher than in 2025 (59%). 84 patients answered the survey (response rate 28%).
| Survey question | Marden Medical Practice | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 80% | 77% | 77% |
| Easy to contact by phone | 58% | 53% | 57% |
| Easy to contact via the website | 56% | 59% | 58% |
| Easy to contact via the NHS App | 67% | 59% | 54% |
| Reception team helpful | 85% | 85% | 85% |
| Last contact good | 76% | 72% | 73% |
| Wait for appointment about right | 80% | 69% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 96% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 262 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Marden Medical Practice is Outstanding, published in November 2019. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,158 patients were registered at Marden Medical Practice in September 2026, up 1.0% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,129 patients per GP, close to the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 3.1 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 7.3 |
| August 2024 | 6.2 | 7.3 |
| August 2025 | 5.2 | 6.3 |
| August 2026 | 5.2 | 6.1 |
From June 2026 to August 2026 the practice recorded 7,388 appointments a month, or 662 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 71% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Marden Medical Practice | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 662 | 498 | 510 |
| Face to face | 71% | 63% | 63% |
| Same day as booked | 71% | 48% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.6% against 0.8%), chronic kidney disease (6.7% against 4.6%) and stroke or TIA (2.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 13.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.2% | 14.3% |
| High blood pressure | All ages | 16.6% | 15.2% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Dementia | All ages | 1.6% | 0.8% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
Marden Medical Practice, Marden, 25 Sutton Road, Shrewsbury, SY2 6DL. Phone: 01743 241313. Website: www.mardenpractice.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Belvidere Medical Practice | 1.0 km | 81% |
| Marysville Medical Practice | 1.2 km | 90% |
| South Hermitage Surgery | 1.5 km | 94% |
| Riverside Medical Practice | 2.1 km | 78% |
| Claremont Bank Surgery | 2.2 km | 92% |
- Belvidere Medical Practice (81% overall experience good)
- Claremont Bank Surgery (92% overall experience good)
- Dr Guildford and Partners (95% overall experience good)
- Marysville Medical Practice (90% overall experience good)
- Mytton Oak Medical Practice (77% overall experience good)
- Radbrook Green Surgery (83% overall experience good)
- Riverside Medical Practice (78% overall experience good)
- Severn Fields Medical Practice (56% overall experience good)
- South Hermitage Surgery (94% overall experience good)
- The Beeches Medical Practice (88% overall experience good)
How do patients rate Marden Medical Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Marden Medical Practice as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Marden Medical Practice?
11,158 patients were registered in September 2026, up 1.0% on a year earlier.
What is Marden Medical Practice's CQC rating?
Outstanding overall, published in November 2019.
How many GPs does Marden Medical Practice have?
5.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,129 patients per GP against 2,171 across England.
Are appointments at Marden Medical Practice face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Marden Medical Practice's phone number?
01743 241313.