Riverside Medical Practice, Shrewsbury: patient reviews and CQC rating
Riverside Medical Practice is a GP practice in Shrewsbury with 11,274 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Good overall, in a report published in July 2023. It has 5.0 full-time-equivalent qualified GPs, or 2,237 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Riverside Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. With 106 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 14th of the 16 practices in Shrewsbury with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 21 points higher than in 2025 (57%). 106 patients answered the survey (response rate 27%).
| Survey question | Riverside Medical Practice | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 78% | 77% | 77% |
| Easy to contact by phone | 50% | 53% | 57% |
| Easy to contact via the website | 65% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 59% | 54% |
| Reception team helpful | 85% | 85% | 85% |
| Last contact good | 72% | 72% | 73% |
| Wait for appointment about right | 68% | 69% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 222 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Riverside Medical Practice is Good, published in July 2023. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Requires Improvement (August 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
11,274 patients were registered at Riverside Medical Practice in September 2026, down 3.1% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 2,237 patients per GP, close to the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 5.5 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 8.2 |
| August 2024 | 5.0 | 9.3 |
| August 2025 | 5.0 | 8.0 |
| August 2026 | 5.0 | 8.2 |
From June 2026 to August 2026 the practice recorded 5,747 appointments a month, or 510 per 1,000 registered patients (England: 510). 34% were face to face (England: 63%). 61% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Riverside Medical Practice | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 510 | 498 | 510 |
| Face to face | 34% | 63% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), osteoporosis (2.1% against 1.2%) and chronic kidney disease (7.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 18.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.5 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.4% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.7% | 4.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.6% | 74.9% |
Riverside Medical Practice, Barker Street, Shrewsbury, SY1 1QJ. Phone: 01743 367891. Website: Www.riverside-medical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Claremont Bank Surgery | 0.1 km | 92% |
| South Hermitage Surgery | 1.0 km | 94% |
| Marysville Medical Practice | 1.4 km | 90% |
| Radbrook Green Surgery | 1.8 km | 83% |
| Belvidere Medical Practice | 1.9 km | 81% |
- Belvidere Medical Practice (81% overall experience good)
- Claremont Bank Surgery (92% overall experience good)
- Dr Guildford and Partners (95% overall experience good)
- Marden Medical Practice (80% overall experience good)
- Marysville Medical Practice (90% overall experience good)
- Mytton Oak Medical Practice (77% overall experience good)
- Radbrook Green Surgery (83% overall experience good)
- Severn Fields Medical Practice (56% overall experience good)
- South Hermitage Surgery (94% overall experience good)
- The Beeches Medical Practice (88% overall experience good)
How do patients rate Riverside Medical Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Riverside Medical Practice as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Riverside Medical Practice?
11,274 patients were registered in September 2026, down 3.1% on a year earlier.
What is Riverside Medical Practice's CQC rating?
Good overall, published in July 2023.
How many GPs does Riverside Medical Practice have?
5.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,237 patients per GP against 2,171 across England.
Are appointments at Riverside Medical Practice face to face?
34% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Riverside Medical Practice's phone number?
01743 367891.