Teldoc PCN: primary care network practices and patient survey
Teldoc PCN is a primary care network of 2 GP practices with 65,702 registered patients (September 2026). In the 2026 GP Patient Survey, 52% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 5,385 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Teldoc PCN with survey results, the share of patients describing their overall experience as good ranges from 52% at Shifnal Medical Practice to 52% at Teldoc-Malinslee Medical Practice, with a median of 52% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Shifnal Medical Practice has the highest share finding it easy to get through by phone (12%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Teldoc-Malinslee Medical Practice | 51,469 | 52% | 6% | Good | 4,265 |
| Shifnal Medical Practice | 14,233 | 52% | 12% | – | 106,748 |
Results for the network as a whole, from 207 responses, against Shropshire, Telford and Wrekin and England.
| Survey question | Teldoc PCN | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 52% | 77% | 77% |
| Easy to contact by phone | 7% | 53% | 57% |
| Easy to contact via the website | 26% | 59% | 58% |
| Easy to contact via the NHS App | 37% | 59% | 54% |
| Reception team helpful | 70% | 85% | 85% |
| Last contact good | 44% | 72% | 73% |
| Wait for appointment about right | 53% | 69% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 77% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 83% | 90% | 90% |
There are 5,385 registered patients per full-time-equivalent qualified GP in Teldoc PCN, more than England's 2,171 and Shropshire, Telford and Wrekin's 2,191. Practices recorded 423 appointments a month per 1,000 patients (England: 510), 51% of them face to face. 53% of appointments took place on the day they were booked (England: 45%).
14% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.7% over the year (England: shrank 1.1%).
| Measure | Teldoc PCN | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Patients per qualified GP | 5,385 | 2,191 | 2,171 |
| Appointments per 1,000 patients a month | 423 | 498 | 510 |
| Face-to-face appointments | 51% | 63% | 63% |
| Same day as booked | 53% | 48% | 45% |
| Did not attend | 6% | 4% | 4% |
| Patients aged 65 or over | 14% | 24% | 19% |
Relative to England, the register furthest above England's rate at practices in Teldoc PCN is depression (18.9% against 14.3%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Teldoc PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 18.9% | 14.3% | 9,547 |
| High blood pressure | All ages | 13.3% | 15.2% | 8,806 |
| Diabetes | 17+ yrs | 8.0% | 7.9% | 4,109 |
| Asthma | 6+ yrs | 6.5% | 6.6% | 3,979 |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% | 1,659 |
| Cancer | All ages | 3.3% | 3.8% | 2,159 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 1,724 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 1,130 |
| Atrial fibrillation | All ages | 1.7% | 2.2% | 1,122 |
| COPD | All ages | 1.6% | 1.9% | 1,036 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 235 |
| Heart failure | All ages | 1.0% | 1.1% | 681 |
| Serious mental illness | All ages | 0.9% | 1.0% | 625 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 455 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 393 |
| Dementia | All ages | 0.6% | 0.8% | 396 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 353 |
| Learning disability | All ages | 0.4% | 0.6% | 288 |
| Palliative care | All ages | 0.2% | 0.6% | 130 |
- Newport and Central PCN (4 practices)
- North Shropshire PCN (6 practices)
- Se Shropshire PCN (8 practices)
- Seisdon PCN (8 practices)
- Shrewsbury PCN (11 practices)
- Shropshire Rural Alliance PCN (5 practices)
- South East Telford PCN (3 practices)
- Sw Shropshire PCN (6 practices)
- Wrekin PCN (4 practices)
Which practices are in Teldoc PCN?
Shifnal Medical Practice and Teldoc-Malinslee Medical Practice.
How do patients rate Teldoc PCN?
52% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Teldoc PCN cover?
65,702 registered patients across 2 practices in September 2026.
How many patients per GP does Teldoc PCN have?
5,385 per full-time-equivalent qualified GP, against 2,171 across England.