Rugby PCN: primary care network practices and patient survey
Rugby PCN is a primary care network of 12 GP practices with 125,873 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,080 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 12 practices in Rugby PCN with survey results, the share of patients describing their overall experience as good ranges from 70% at Brownsover Medical Centre to 97% at Brookside Surgery, with a median of 85% (England: 77%). 6 are above England and 0 below by more than the survey's margin of error. Wolston Surgery has the highest share finding it easy to get through by phone (97%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Brookside Surgery | 4,490 | 97% | 94% | Good | 1,400 |
| Drs Reynolds, Chesser, Harris & Geissler | 8,036 | 97% | 82% | Good | 1,449 |
| Wolston Surgery | 4,524 | 93% | 97% | Good | 1,902 |
| Bennfield Surgery | 7,470 | 92% | 67% | Good | 1,437 |
| Revel Surgery | 7,835 | 91% | 87% | Good | 1,076 |
| Whitehall Medical Practice | 21,206 | 86% | 60% | Good | 4,185 |
| Rugby Health and Well Being Centre | 8,308 | 84% | 62% | Good | 2,677 |
| Central Surgery | 20,102 | 83% | 53% | Good | 1,909 |
| Beech Tree Medical Practice | 8,183 | 78% | 47% | Good | 2,568 |
| Westside Medical Centre | 11,920 | 78% | 69% | Good | 1,996 |
| Clifton Road Surgery | 14,131 | 76% | 63% | Good | 2,245 |
| Brownsover Medical Centre | 9,668 | 70% | 47% | Good | 3,527 |
Results for the network as a whole, from 1,382 responses, against Coventry and Warwickshire and England.
| Survey question | Rugby PCN | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 84% | 81% | 77% |
| Easy to contact by phone | 65% | 64% | 57% |
| Easy to contact via the website | 75% | 62% | 58% |
| Easy to contact via the NHS App | 66% | 60% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 81% | 77% | 73% |
| Wait for appointment about right | 83% | 78% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
There are 2,080 registered patients per full-time-equivalent qualified GP in Rugby PCN, close to England's 2,171 and Coventry and Warwickshire's 2,112. Practices recorded 460 appointments a month per 1,000 patients (England: 510), 53% of them face to face. 64% of appointments took place on the day they were booked (England: 45%).
17% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.6% over the year (England: shrank 1.1%).
| Measure | Rugby PCN | Coventry and Warwickshire | England |
|---|---|---|---|
| Patients per qualified GP | 2,080 | 2,112 | 2,171 |
| Appointments per 1,000 patients a month | 460 | 486 | 510 |
| Face-to-face appointments | 53% | 54% | 63% |
| Same day as booked | 64% | 54% | 45% |
| Did not attend | 3% | 5% | 4% |
| Patients aged 65 or over | 17% | 18% | 19% |
Relative to England, the register furthest above England's rate at practices in Rugby PCN is chronic kidney disease (4.9% against 4.6%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Rugby PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 14.6% | 14.3% | 14,453 |
| High blood pressure | All ages | 14.2% | 15.2% | 17,838 |
| Diabetes | 17+ yrs | 7.5% | 7.9% | 7,553 |
| Asthma | 6+ yrs | 5.9% | 6.6% | 7,004 |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% | 4,834 |
| Cancer | All ages | 3.7% | 3.8% | 4,678 |
| Coronary heart disease | All ages | 2.3% | 3.0% | 2,874 |
| Atrial fibrillation | All ages | 2.1% | 2.2% | 2,579 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 2,123 |
| COPD | All ages | 1.4% | 1.9% | 1,717 |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% | 454 |
| Heart failure | All ages | 0.9% | 1.1% | 1,142 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 840 |
| Dementia | All ages | 0.8% | 0.8% | 964 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 726 |
| Serious mental illness | All ages | 0.7% | 1.0% | 892 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 623 |
| Learning disability | All ages | 0.4% | 0.6% | 506 |
| Palliative care | All ages | 0.2% | 0.6% | 291 |
- Arden PCN (7 practices)
- Coventry North PCN (6 practices)
- Kenilworth and Warwick PCN (5 practices)
- North Arden PCN (3 practices)
- Nuneaton & Bedworth PCN (11 practices)
- Stratford Central PCN (3 practices)
- Warwickshire East PCN (5 practices)
- Warwickshire Rural PCN (5 practices)
Which practices are in Rugby PCN?
Beech Tree Medical Practice, Bennfield Surgery, Brookside Surgery, Brownsover Medical Centre, Central Surgery, Clifton Road Surgery, Drs Reynolds, Chesser, Harris & Geissler, Revel Surgery, Rugby Health and Well Being Centre, Westside Medical Centre, Whitehall Medical Practice and Wolston Surgery.
How do patients rate Rugby PCN?
84% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Rugby PCN cover?
125,873 registered patients across 12 practices in September 2026.
How many patients per GP does Rugby PCN have?
2,080 per full-time-equivalent qualified GP, against 2,171 across England.