Drs Reynolds, Chesser, Harris & Geissler, Rugby: patient reviews and CQC rating
Drs Reynolds, Chesser, Harris & Geissler is a GP practice in Rugby with 8,036 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 5.5 full-time-equivalent qualified GPs, or 1,449 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drs Reynolds, Chesser, Harris & Geissler
Its best result against England is the share who found it easy to contact the practice using the NHS App: 87%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 2nd of the 11 practices in Rugby with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (88%). 108 patients answered the survey (response rate 39%).
| Survey question | Drs Reynolds, Chesser, Harris & Geissler | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 97% | 81% | 77% |
| Easy to contact by phone | 82% | 64% | 57% |
| Easy to contact via the website | 66% | 62% | 58% |
| Easy to contact via the NHS App | 87% | 60% | 54% |
| Reception team helpful | 98% | 88% | 85% |
| Last contact good | 96% | 77% | 73% |
| Wait for appointment about right | 81% | 78% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
CQC's overall rating for Drs Reynolds, Chesser, Harris & Geissler is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,036 patients were registered at Drs Reynolds, Chesser, Harris & Geissler in September 2026, down 1.4% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 1,449 patients per GP, fewer than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 1.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 6.3 |
| August 2024 | 5.7 | 6.9 |
| August 2025 | 4.9 | 6.4 |
| August 2026 | 5.5 | 7.0 |
From June 2026 to August 2026 the practice recorded 2,697 appointments a month, or 336 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 51% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
71% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Drs Reynolds, Chesser, Harris & Geissler | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 336 | 486 | 510 |
| Face to face | 77% | 54% | 63% |
| Same day as booked | 51% | 54% | 45% |
| More than 28 days after booking | 8% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (6.0% against 3.8%), atrial fibrillation (3.4% against 2.2%) and stroke or TIA (2.5% against 1.9%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), COPD (1.0% against 1.9%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 8.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.8 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| COPD | All ages | 1.0% | 1.9% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
Drs Reynolds, Chesser, Harris & Geissler, Dunsmore Heath, Dunchurch, Rugby, CV22 6AP. Phone: 01788 522448. Website: www.dunchurchsurgery.warwickshire.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Central Surgery | 4.1 km | 83% |
| Westside Medical Centre | 4.2 km | 78% |
| Bennfield Surgery | 4.2 km | 92% |
| Whitehall Medical Practice | 4.5 km | 86% |
| Clifton Road Surgery | 4.6 km | 76% |
- Beech Tree Medical Practice (78% overall experience good)
- Bennfield Surgery (92% overall experience good)
- Brookside Surgery (97% overall experience good)
- Brownsover Medical Centre (70% overall experience good)
- Central Surgery (83% overall experience good)
- Clifton Road Surgery (76% overall experience good)
- Revel Surgery (91% overall experience good)
- Rugby Health and Well Being Centre (84% overall experience good)
- Westside Medical Centre (78% overall experience good)
- Whitehall Medical Practice (86% overall experience good)
- Wolston Surgery (93% overall experience good)
How do patients rate Drs Reynolds, Chesser, Harris & Geissler?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of Drs Reynolds, Chesser, Harris & Geissler as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at Drs Reynolds, Chesser, Harris & Geissler?
8,036 patients were registered in September 2026, down 1.4% on a year earlier.
What is Drs Reynolds, Chesser, Harris & Geissler's CQC rating?
Good overall, published in October 2016.
How many GPs does Drs Reynolds, Chesser, Harris & Geissler have?
5.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,449 patients per GP against 2,171 across England.
Are appointments at Drs Reynolds, Chesser, Harris & Geissler face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drs Reynolds, Chesser, Harris & Geissler's phone number?
01788 522448.